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Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Reviews
Vehicles
4.6
905 Reviews
Call Dealership (806) 793-2727

6000 19th St.

Lubbock, TX

79407

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Showing 905 reviews

April 28, 2025

David took care of getting my car oil change I would like for it not to take 2 hours for a oil change More

by Areyes9140
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Apr 29, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

April 27, 2025

Courteous and efficient. Check in was pretty painless, reviewed the services I wanted, and they were done. Waiting on the truck. Took about 2 and 1/2 hours for oil change, ti More

by CB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcos
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Apr 28, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 26, 2025

They did the service. Car was picked up and returned as agreed. Excellent service manager More

by Jake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody
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Apr 28, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 25, 2025

They got my car in quickly and the process was very efficient. They suggested the mobile service when my service was going to take longer than 2 days and scheduled it asap. More

by brookeolenius
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cadyn
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Apr 28, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 25, 2025

They are Friendly and helpful and quick with my oil change since they knew I was on a hurry More

by Rebeccamrod7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glen Norris
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Apr 28, 2025 -

Gene Messer Ford of Lubbock responded

Hello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 25, 2025

We arrived before the appointment and we were greeted kindly. The service was excellent. Thanks. More

by Janie Alarcon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Castilleja and one other who directed me to the door to bring my expedition into the service area
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Apr 27, 2025 -

Gene Messer Ford of Lubbock responded

Hi Janie, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

April 25, 2025

Excellent greeting. Quick service. Nice and professional at checkout. Truck finished quicker than expected. Great More

by Clintonw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Apr 28, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

April 24, 2025

Service is quick and honest. Techs are knowledgeable and prices for oil changes and service are mostly unbeatable. service advisor stayed in touch!! Thanks More

by Michaelelms114
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
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Apr 27, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

April 23, 2025

Very courteous and professional. He got my truck serviced and returned very quickly. It was very helpful More

by Tex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cayden
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Apr 25, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

April 23, 2025

Very nice and communicate very well and very kind and update you on your car More

by Shay
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David
Report | Print
Apr 25, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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