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Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Reviews
Vehicles
4.6
913 Reviews
Call Dealership (806) 793-2727

6000 19th St.

Lubbock, TX

79407

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Showing 913 reviews

May 02, 2025

The service was efficient, educational and most importantly KIND! Every employee was happy to be helpful. More

by Templinangela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cayden Campbell
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May 04, 2025 -

Gene Messer Ford of Lubbock responded

Hi, thank you so much for the positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 02, 2025

Cadyn in the service bay was very helpful. He got me in and out very quickly. Everyone I have interacted with at Gene Messer has been very helpful More

by a_jack04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cadyn
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May 04, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 01, 2025

I wish they were faster with service. I had a long wait with a scheduled appointment More

by Rmcfour
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael. He was awesome.
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May 04, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact our General Manager, Buck Barton, at bbarton@genemesser.com. We look forward to hearing from you.

May 01, 2025

Service was good and prompt. Service specials helped! I will be returning my vehicle again. More

by henryvillegas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcos
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May 03, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 01, 2025

Dealership was amazing! Marcos does the most for his customers. He was quick and easy to work with and made the process a lot less stressful. More

by Journey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcos Sierra
Report | Print
May 03, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. If you have any further questions, please give us a call. We're always happy to help!

April 30, 2025

David was a Very efficient advisor. Very polite, professional and car was ready before promised. Excellent service. More

by Mari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Vasquez
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May 02, 2025 -

Gene Messer Ford of Lubbock responded

Hello Mari, we're happy you found David to be so supportive during your experience here at Gene Messer Ford Lubbock. Feel free to reach out to us if you need anything. Have a wonderful day.

April 28, 2025

Awesome service. Very quick service. Barbara was informative and all of the staff at pickup were great! More

by Srrobison@icloud.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara, ?Alex
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Apr 29, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

April 28, 2025

Great service experience, no hassle and all work was done on time. Highly recommend Barbara at the service desk. More

by jbread5725
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara (service advisor)
Report | Print
Apr 29, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 28, 2025

David took care of getting my car oil change I would like for it not to take 2 hours for a oil change More

by Areyes9140
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Report | Print
Apr 29, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

April 27, 2025

Courteous and efficient. Check in was pretty painless, reviewed the services I wanted, and they were done. Waiting on the truck. Took about 2 and 1/2 hours for oil change, ti More

by CB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcos
Report | Print
Apr 28, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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