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Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Reviews
Vehicles
4.6
846 Reviews
Call Dealership (806) 793-2727

6000 19th St.

Lubbock, TX

79407

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Showing 846 reviews

August 25, 2023

Horrible service department. 2018 Ford Fusion 2020 Electrical issue with gear shifter no power to car but the shifter had a loud buzzing noise, Service dept could not find the More

by Shawnellhobbs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Glen
Report | Print
August 25, 2023

Daniel was very helpful and fast dispatching my oil change and service. Everything was handled perfectly. More

by george
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Report | Print
Sep 03, 2023 -

Gene Messer Ford of Lubbock responded

We are excited that we provided you with an exceptional service experience! We appreciate your business! We look forward to the opportunity to assist you in the future.

August 18, 2023

Gene Messer Ford of Lubbock serviced my car quickly and resolved all my issues. Barbara was extremely helpful and kept me updated throughout the process! More

by triciawilkie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara Orr
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Sep 06, 2023 -

Gene Messer Ford of Lubbock responded

Thank you for choosing Gene Messer Ford Lubbock! It was our pleasure to take care of your automotive needs. We want to thank you for acknowledging Barbara and her dedication to providing you with an excellent service experience. We appreciate your business and the Five-Star review!

August 18, 2023

Service department completed in a few hours. They kept me informed of what was checked and done. More

by Reg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane was great. Barbara is also excellent to work with.
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Aug 26, 2023 -

Gene Messer Ford of Lubbock responded

We are excited to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

August 17, 2023

Had an appointment and over an hour early and they were able to take the car early, great advisor and work. More

by Martin H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Advisor
Report | Print
Sep 03, 2023 -

Gene Messer Ford of Lubbock responded

We were pleased to hear that we could accommodate you early and provide a quick and efficient service. It was a pleasure to assist you and we appreciate your business. Thank you for the Five Stars!!

August 16, 2023

Very professional. The staff worked very hard to make the sale easy and got me what I wanted with my purchase. More

by williamatzbach
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve
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Aug 18, 2023 -

Gene Messer Ford of Lubbock responded

We're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock.

August 16, 2023

Gene messer ford promised me a credit and 3 yrs later I was able to use it. Their word is as good as gold as far as I’m concerned. They did a great job More

by Rodriquezm68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Rodgers service advisor
Report | Print
Aug 18, 2023 -

Gene Messer Ford of Lubbock responded

We're so happy we were able to help you out!

August 16, 2023

The visit was pleasant until I paid in full for my vehicle and then waited about two and a half to three hours to collect my recently purchased used vehicle. The service department told me, at one po More

by Highly frustrated
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Nunya
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August 13, 2023

Tire repair and maintenance and a recall on back up camera but it wasn’t in yet. More

by joeandandrea25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BARBARA
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Aug 16, 2023 -

Gene Messer Ford of Lubbock responded

Thank you for taking the time to leave us Five Stars!! We look forward to the pleasure of your business again!

August 12, 2023

I have done business with this dealership for many years and have always been satisfied with the service! More

by Bretwilliamgarrison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glen, Bill, Mark, Amanda
Report | Print
Aug 31, 2023 -

Gene Messer Ford of Lubbock responded

Gene Messer Ford Lubbock appreciates your kind words! We are grateful for your patronage. We look forward to having the pleasure of serving you again!

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