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Gene Messer Ford of Lubbock

Lubbock, TX

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Employees
Reviews
Vehicles
4.7
1,237 Reviews
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6000 19th St.

Lubbock, TX

79407

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Showing 1,237 reviews

November 05, 2024

It was great customer service, they brought my husband home and then came back for him after all was done, we will be back! More

by Rebecca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo
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Nov 07, 2024 -

Gene Messer Ford of Lubbock responded

Hi Rebecca, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 04, 2024

I just spent 2400 dollars on vehicle repair. The oil light is on. I was also told I needed 4 new tires. The tires on the back of the car are absolutely fine. More

by phoque62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't remember
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Nov 09, 2024 -

Gene Messer Ford of Lubbock responded

Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Buck Barton General Manage bbarton@genemesser.com

November 03, 2024

Service department is nice and friendly. Was able to wait for my service. Will go back More

by G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
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Nov 04, 2024 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

November 03, 2024

Worked with the service department and they were Efficient and friendly. They even provided an Uber to get me to the building. More

by ALA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy
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Nov 05, 2024 -

Gene Messer Ford of Lubbock responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

November 01, 2024

The dealership was extremely efficient in both representing the car to us and completing the paperwork in a timely manner. More

by mack.bibb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashley the car guy, Luis Gutierrez
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Nov 05, 2024 -

Gene Messer Ford of Lubbock responded

Hi! We're so happy we were able to help you out! If you have any further questions, please give us a call. We're always happy to help!

November 01, 2024

I thought my service advisor was amazing very kind man had a great experience and he seemed to really care about the customers needs and a very friendly person :) More

by Susan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alferdo I think was this name
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Nov 05, 2024 -

Gene Messer Ford of Lubbock responded

Hi Susan, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 31, 2024

Barbara is the service advisor we always use. She always takes good care of our needs More

by clipperjed50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara Orr
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Nov 02, 2024 -

Gene Messer Ford of Lubbock responded

Hi, thanks for your praise and kind comments about Barbara. Feel free to reach out to us if you need anything. Have a wonderful day.

October 30, 2024

I had nick as my sells person he he did great he didn’t rush it and he was honest and helped me find the truck I was looking for More

by Tristan smith
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick aycock
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Nov 01, 2024 -

Gene Messer Ford of Lubbock responded

Hi Tristan, we're happy to hear you had such a positive experience with Nick! Please don't hesitate to reach out to us if there's anything more we can do!

October 30, 2024

Easy appointment made. Check in fast. All work done in a timely manner and explained to me. More

by meinrobert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aryan
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Nov 01, 2024 -

Gene Messer Ford of Lubbock responded

Hi, thank you for sharing your positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

October 30, 2024

Cayden was very professional and very courteous. Answered all my questions and found out what he couldn’t answer immediately. More

by Matkilu2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cayden Campbell
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Nov 01, 2024 -

Gene Messer Ford of Lubbock responded

Hi, we're happy to hear you had such a positive experience with Cayden! Please don't hesitate to reach out to us if there's anything more we can do!

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