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Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Reviews
Vehicles
4.6
846 Reviews
Call Dealership (806) 793-2727

6000 19th St.

Lubbock, TX

79407

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Showing 846 reviews

September 07, 2023

Truly exceptional service as usual! Truly exceptional service as usual! Truly exceptional service as usual! More

by ayo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Norris
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Sep 10, 2023 -

Gene Messer Ford of Lubbock responded

We are excited that we provided you with an exceptional service experience! We appreciate your business! We look forward to the opportunity to assist you in the future.

September 04, 2023

It was a great experience, Michael was very nogageble,gave me the best deal on my trade in,and I am very happy with the truck I got, thank you for your time and professionalism More

by carrjerry780
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael, experienced above and beyond
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Sep 09, 2023 -

Gene Messer Ford of Lubbock responded

We are glad we could help!

September 01, 2023

Staff was exceptionally friendly and worked hard to get us into our new vehicle. We are extremely happy with our purchase. More

by Sheiladbejarano75
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hope, Will, Alex, John and Don
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Sep 06, 2023 -

Gene Messer Ford of Lubbock responded

Congratulations on your new vehicle! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 01, 2023

My Oil change appt was at 1pm and I was there for three hours. So much for an appt. More

by lyndseybrooke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rex
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September 01, 2023

BEST SERVICE DEPARTMENT EVER EVER EVER EVER EVER EVER EVER EVER EVER EVER EVER EVR EVER More

by codyplaysrs13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody
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Sep 01, 2023 -

codyplaysrs13 responded

:)

August 31, 2023

Great job my advisor kept me up dated let me know what was wrong with my car and updated what I needed to do to fix my car was very helpful More

by frankolguin69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
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Sep 04, 2023 -

Gene Messer Ford of Lubbock responded

Ensuring your satisfaction is our ultimate goal and we are pleased to know that our staff at Gene Messer Ford Lubbock provided a great experience for you! It would be our pleasure to have the opportunity to assist you again.

August 30, 2023

I dropped my car off 2 and a half weeks ago and it still wasn’t ready when I picked it up today to head back home from college for the weekend. They told me that it would be done in a week and a half. The s More

by audreyspurgin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amanda
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August 30, 2023

They are very friendly. Virginia was very helpful and courteous in aiding me to get a ride home. Also gave me the number to get a pick up ride if needed. More

by Weldonbaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Virginia
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Aug 30, 2023 -

Weldonbaker responded

thank you for the quick service

August 30, 2023

Great salesman, made great offer and the dealership did everything to make the buying experience good. More

by Mark
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
William Martinez
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Sep 04, 2023 -

Gene Messer Ford of Lubbock responded

Congratulations on your new vehicle! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

August 29, 2023

Salesman are good to deal with its the service department they broke our windshield and took a long time for them to get back to to us a month later and windshield still not fixed they never returned your ph More

by mezamaria1710
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike
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Aug 29, 2023 -

mezamaria1710 responded

We are a loyal customers we have been doing business there for a long time we had a 2018 escape that service messed up too when we took it for an oil change I feel like they need to take more accountability for their mess ups

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