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Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
1,217 Reviews
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6000 19th St.

Lubbock, TX

79407

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Showing 1,217 reviews

October 30, 2024

Everyone was very friendly and I got my car faster than I thought. I will take my car there again. More

by sam1954morrison_ttu@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Noriss
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Nov 01, 2024 -

Gene Messer Ford of Lubbock responded

Hi, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

October 30, 2024

Cayden was very professional and very courteous. Answered all my questions and found out what he couldn’t answer immediately. More

by Matkilu2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cayden Campbell
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Nov 01, 2024 -

Gene Messer Ford of Lubbock responded

Hi, we're happy to hear you had such a positive experience with Cayden! Please don't hesitate to reach out to us if there's anything more we can do!

October 29, 2024

Professional, very nice and efficient. I would rate the service dept 10 out of 10 More

by Jill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Macyn
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Nov 01, 2024 -

Gene Messer Ford of Lubbock responded

Hi Jill, thank you so much for the positive review! Please don't hesitate to reach out to us if there's anything more we can do!

October 28, 2024

We have been very pleased with the service we have received so far at this dealership. More

by Matkilu2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cayden Campbell
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Nov 01, 2024 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

October 28, 2024

Always receive excellent service. Appreciate the multi-point inspection for recommended service and time taken to review the inspection report. More

by matt.hundley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo Garcia
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Nov 01, 2024 -

Gene Messer Ford of Lubbock responded

Hi, thank you for your kind words and this wonderful review! Feel free to reach out to us if you need anything. Have a wonderful day.

October 26, 2024

Went for tires and brakes. I was advised I did not need new brake pads yet but did need tires. Despite having to order the tires because they were not in stock, communication w More

by Cpeterson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah
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Oct 27, 2024 -

Gene Messer Ford of Lubbock responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

October 26, 2024

Great people and great service. Thank you Mark,Glen and Bucky, for getting My truck serviced ,oil changed in a timely manner. More

by barry.knifedonaldson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark , Glenn and Bucky.
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Oct 27, 2024 -

Gene Messer Ford of Lubbock responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. Please don't hesitate to reach out if there's anything additional we can do for you.

October 24, 2024

In conclusion, I was treated with utmost courtesy and professionalism. Their prompt and effective resolution of the matter is greatly appreciated. More

by ramirezzoeajanmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn,
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Oct 26, 2024 -

Gene Messer Ford of Lubbock responded

Thank you for taking the time to leave a review. I am glad that we have you back up and running again. I do apologize that the spark plugs didn’t correct the issue at first. We follow a process based on what we see to diagnose the issues, and start with the least expensive items first that may be causing the issue. I will have Michael Pugh our service manager reach out to go over your repair with you in more detail and also offer you a complimentary oil change for your next services as well. Thank you again for your business and happy motoring. Buck Barton General Manager bbarton@GeneMesser.com

Oct 27, 2024 -

ramirezzoeajanmd responded

Thank you

Nov 13, 2024 -

ramirezzoeajanmd responded

In conclusion, I was treated with utmost courtesy and professionalism. Their prompt and effective resolution of the matter is greatly appreciated.

October 23, 2024

Great customer support from Barbra. She was upfront with all my questions and concerns. Barbra let me know what’s was happening through the entire process and any costs before doing wor More

by cwiemers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbra
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Oct 25, 2024 -

Gene Messer Ford of Lubbock responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

October 22, 2024

Very good service. Kept me informed. Will be going back for the next oil change. More

by dkwitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandi
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Oct 25, 2024 -

Gene Messer Ford of Lubbock responded

Hi, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

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