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Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Reviews
Vehicles
4.6
806 Reviews
Call Dealership (806) 793-2727

6000 19th St.

Lubbock, TX

79407

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Showing 806 reviews

July 14, 2023

I called and got an appointment the next day. The service was completed while I waited. More

by meinrobert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara Orr
Report | Print
Jul 19, 2023 -

Gene Messer Ford of Lubbock responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

July 12, 2023

Rating them a one just because there’s not a lower option. I’ve experienced nothing but incompetence, non-communication, and run arounds. Even the customer experience manager, who is is supposed to re More

by E Eldredge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Report | Print
July 11, 2023

We have always trusted this dealership and want everyone to know they do great service work More

by chasityjones3253
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Report | Print
Jul 28, 2023 -

Gene Messer Ford of Lubbock responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

July 10, 2023

Amanda was great help me with everything I needed great service where fast to get my car going. More

by Lalo1584
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Gonzales
Report | Print
Aug 03, 2023 -

Gene Messer Ford of Lubbock responded

We're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock.

July 10, 2023

They got right on and they were done in an hour and a half I waited there More

by henrylopez14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Report | Print
Jul 28, 2023 -

Gene Messer Ford of Lubbock responded

We are very happy we could provide you with a positive experience!

July 10, 2023

When I went to pick up my car after the recall everyone was so nice and fast Shane bush was very helpful and very reliable on his word More

by chassnevaspacke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane bush and amanda
Report | Print
Aug 07, 2023 -

Gene Messer Ford of Lubbock responded

Ensuring your satisfaction is our ultimate goal and we are pleased to know that Shane and our service staff provided a great service experience for you! Gene Messer Ford Lubbock appreciates your business and your Five Star review and it would be our pleasure to have the opportunity to assist you again.

July 09, 2023

Very helpful and attentive, they give really good service with the customer in mind 10/10 More

by Chris k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Virginia Flores
Report | Print
Jul 29, 2023 -

Gene Messer Ford of Lubbock responded

We appreciate your positive review about your recent experience with us!

July 08, 2023

This is the second vehicle we have bought from here one used and a brand new one. They have had my car for over a month,I have to not only pay my monthly bill but also pay for a rental just to get around w More

by V.vazquez2161
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Alejandro,Cody and mike
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July 08, 2023

Originally, I went in for one oil change on 1 truck. Ended up 2 oil changes and 2 trucks. I was so impressed with the service representatives and the management. They went out of their way to make me fe More

by horsley57.mh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All emps
Report | Print
Aug 07, 2023 -

Gene Messer Ford of Lubbock responded

You are very welcome! And thank you for the Five Star review and for choosing Gene Messer Ford Lubbock. We were pleased to hear that we could provide you with an excellent service experience and to know our sales staff was able to meet your expectations. We look forward to serving you again.

July 07, 2023

Was passing through lubbock and noticed I had a diesel leak. They really went above and beyond to get me in and out in the same day and get me back on the road. More

by Eric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
Report | Print
Aug 07, 2023 -

Gene Messer Ford of Lubbock responded

Our top priority is to ensure your satisfaction, and we are pleased to hear that Gene Messer Ford Lubbock's service team went beyond your expectations and was able to get you back on the road the same day. We appreciate your business and thank you for your Five Star review!

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