Gene Messer Ford of Lubbock

I had a wonderful experience It is a very good place to buy the vehicle you want and need.. thank you to my salesperson for making it possible for me... thank you Eva Garcia you w It is a very good place to buy the vehicle you want and need.. thank you to my salesperson for making it possible for me... thank you Eva Garcia you were awsome! More

Fast, easy, clear. Found the trucks I was interested via website. Scheduled a drive with Jessica Broadway. She was friendly, informative and easy to deal with. Apprec Found the trucks I was interested via website. Scheduled a drive with Jessica Broadway. She was friendly, informative and easy to deal with. Appreciated her letting me make my own decisions and not being pushy. Greg Greene handled the financing and was also informative and clear about my numbers. More

Horrible service for recalls I called ahead a week in advance to set up a service appointment for a recall. The recall notice said that it would only take 1/2 day to complete. The I called ahead a week in advance to set up a service appointment for a recall. The recall notice said that it would only take 1/2 day to complete. The dealership said it would take 1 1/2 max. I called multiple times to check on the status of my vehicle with no response other than "we will call you when we find something out". A full two days later is was told that they haven't even gotten to my vehicle! Being without a vehicle in a town with such poor public transit is a nightmare. Not to mention I was supposed to be moving three days after I dropped my vehicle off. Pretty hard to pack up and do last minute errands with out a car. Would not recommend for recall service. More

Car buying made EASY! Thanks for always taking care of my car buying needs! The service dept. does NEED some attention I dropped my car off at 11 am one day and they NEVER Thanks for always taking care of my car buying needs! The service dept. does NEED some attention I dropped my car off at 11 am one day and they NEVER got to it that same day not even to tell me what was wrong and I had to get a rental car to go back home and leave my car overnight! SERVICE dept. needs help! More

Great hassle free service Service writer and service dept were outstanding! Vehicle was ready ahead of schedule. No extra or "add on's" were added to my service. Drop off and Service writer and service dept were outstanding! Vehicle was ready ahead of schedule. No extra or "add on's" were added to my service. Drop off and pick up were easy and convenient. I live about an hour and half away but I chose Gene Messer Ford when purchasing my vehicle and I bring my vehicle back for all service needs-which all have been routine maintenance. More

Ford Edge SEL The staff and agents at Gene Messer Ford at Lubbock, TX were very professional and friendly. Ashley was particularly very helpful in walking me throug The staff and agents at Gene Messer Ford at Lubbock, TX were very professional and friendly. Ashley was particularly very helpful in walking me through the purchasing process from the start to finish. She appeared and sounded very reliable and committed to customer service. I would definitely recommend to others. More

Car purchase I bought the car I wanted at a good price. The sales department was excellent. The only issue I had was a delay in the service department. A flat t I bought the car I wanted at a good price. The sales department was excellent. The only issue I had was a delay in the service department. A flat tire needed to be replaced in order for me to test drive the car. I was promised on Wednesday evening that it would be done first thing in the morning. Instead I had to wait until around 10:30 am to finally get my test drive. I am still very happy with my experience overall. More

Service Visit I purchased a pre-owned 2016 Ford Explorer from a dealership other that a Ford dealership because the car was exceptional and on the only one like it, I purchased a pre-owned 2016 Ford Explorer from a dealership other that a Ford dealership because the car was exceptional and on the only one like it, at the time, in the Lubbock inventory base.. I needed to get a door factory computer code to program the keyless entry system. I was told to bring the car our and they would program the new code in 10 minutes while i waited. I took the car to Gene Messer Ford that morning and they had it done in five minutes and I was ready to go before I could drink my complimentary coffee. With the other Ford dealership in town, I was told I would have to bring the car in and leave it until sometime that afternoon and the cost would be $55.00. At Gene Messer Ford, they programed the car as free complement, that's right, free.. How many times have you had that experience on a car that was bought elsewhere? Gene Messer Ford has a very nice showroom and waiting area, and the people were efficient and pleasant. Where do you think I will go to for my Ford service needs, as well as my next new car purchase? Based on my experience this morning, I would definitely offer a recommendation for Gene Messer Ford.. More

Purchased new vehicles; Great Experience Bought a new 2016 Explorer and then an F-150 a few months later. Had an idea of what we were looking for both times, but didn't understand all the opt Bought a new 2016 Explorer and then an F-150 a few months later. Had an idea of what we were looking for both times, but didn't understand all the option packages. Ashley Roberson educated us and hunted down the vehicles that fit our needs. Exceptional patience, courteousness and customer service from this young lady. Fantastic work ethic and follow-through. The experience in the finance office, normally a hjtch in hades, was a pleasant, no-hassle experience- open, honest, and no pressure. More

Personification of disappointment How to describe this despicable experience briefly...... Everything was great until we filled out the credit apps. Once they had those, customer servi How to describe this despicable experience briefly...... Everything was great until we filled out the credit apps. Once they had those, customer service was practically nonexistent. They had our info 4hrs with no phone all, after two phone calls was told the finance mgr was backed up. 6hrs later I finally receive a phonecall only to be told sorry, we couldn't get you financed with no explanation, no nothing. I know for a fact we had a 3% interest rate a year and a half ago, and I'm trading in a $45,000 truck. Needless to say, I will never step foot into gene messer ford in Lubbock Texas ever again, I will do my utmost to make sure no one I know ever darkens their door. This is not the first time I have been on the wrong end of a deal from them. Guess it's shame on me for thinking they had changed. More