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Gene Messer Ford of Lubbock

Lubbock, TX

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Employees
Reviews
Vehicles
4.7
1,305 Reviews
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6000 19th St.

Lubbock, TX

79407

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Showing 1,305 reviews

January 09, 2025

Gene Messer Ford has done excellent work on my 2005 Ford Ranger, though it is old they took care of it and the pricing is very affordable 👌 More

by drok96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cayden and all service techs involved
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Jan 10, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 08, 2025

Great service. I was in and out quickly. I feel I received much better service at a much better price than I received at a quickly oil change place and it didn’t ta More

by MR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caydn, Mike Pugh
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Jan 10, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!

January 08, 2025

I would recommend this dealership to buy a car at, but their service department is terrible. For 5 yrs I have bought new cars here but every time I take my car in for a pre paid oil changes they do someth More

by james.lindsey33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t even want to know their names
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Jan 08, 2025 -

james.lindsey33 responded

Probably won’t even buy a vehicle at any lot that says Gene Messer . That’s how many times they have screwed up in the last yr.

January 08, 2025

Good customer service and had my truck done within the hour and with a free wash More

by Rockyalex18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
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Jan 10, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we appreciate your positive review about your recent experience with us! Until the next time we meet, take care!

January 08, 2025

Great Customer service and amazing environment from the moment I walked in felt like I was welcome More

by lajuarez99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Jan 10, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we're happy to hear you had such a positive experience with our team! We hope you have a great day!

January 07, 2025

Noah fit me in quickly & was great @ getting me out in time for my next appointment. More

by svalverde417
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah
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Jan 10, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we're happy to hear you had such a positive experience with Noah! We hope you have a great day!

January 07, 2025

Cadyn Campbell helped me with my service. He was great and incredibly patient! Great guy! More

by n4white.32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cadyn Campbell
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Jan 10, 2025 -

Gene Messer Ford of Lubbock responded

Hi, thank you for your kind review; we are happy to pass along your comments to Cadyn here at Gene Messer Ford Lubbock! We hope you have a great day!

January 05, 2025

I took my truck for a oil change it went smoothly. In less than an hour it was ready. Thanks David job well done More

by Jtbtown60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Jan 06, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. We hope you have a great day!

January 04, 2025

The service agent was great. Issue was quickly identified and fixed. I was able to pick up my vehicle within two hours. More

by Bear.hood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember but he was great
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Jan 06, 2025 -

Gene Messer Ford of Lubbock responded

Hi, your satisfaction is our top priority. If you're ever in need of more help, please let us know!

January 04, 2025

Great service experience. David kept in contact and made sure the job was done properly. More

by rfulb704
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Report | Print
Jan 06, 2025 -

Gene Messer Ford of Lubbock responded

Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!

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