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Gene Messer Ford of Lubbock
Lubbock, TX
808 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 808 reviews
August 30, 2023
I dropped my car off 2 and a half weeks ago and it still wasn’t ready when I picked it up today to head back home from college for the weekend. They told me that it would be done in a week and a half. The s wasn’t ready when I picked it up today to head back home from college for the weekend. They told me that it would be done in a week and a half. The service that I received was horrible and I will never be taking my car to be serviced at this location again. More
by audreyspurgin
Employees Worked With
Amanda
August 29, 2023
Salesman are good to deal with its the service department they broke our windshield and took a long time for them to get back to to us a month later and windshield still not fixed they never returned your ph they broke our windshield and took a long time for them to get back to to us a month later and windshield still not fixed they never returned your phone calls when they say they will call you back More
by mezamaria1710
Employees Worked With
Mike
August 25, 2023
Horrible service department. 2018 Ford Fusion 2020 Electrical issue with gear shifter no power to car but the shifter had a loud buzzing noise, Service dept could not find the 2018 Ford Fusion 2020 Electrical issue with gear shifter no power to car but the shifter had a loud buzzing noise, Service dept could not find the problem Ihad to take a video and email them for them to realize what the problem was. 57525 miles while driving the gear shifter was getting hot of course they had no clue of course unable to diagnose 59540 miles overhauled transmission no codes ever occurred showing any problems transmission was dropped and found to be leaking 61150 miles remanufactured transmission no codes ever occurred showing any problems transmission was dropped and found to be leaking 64452 miles having issues with the transmission service department claimed to drive my car 30 miles and he found no issues Mileage In-64452 Mileage Out-66452 wow I thought it was drove for 30 miles 71114 miles more transmission problems especially after driving around town in the heat Service Department transmission needs to be replaced per glenn the transmission has an internal problem More
by Shawnellhobbs
Employees Worked With
Glen
August 18, 2023
Gene Messer Ford of Lubbock serviced my car quickly and resolved all my issues. Barbara was extremely helpful and kept me updated throughout the process! resolved all my issues. Barbara was extremely helpful and kept me updated throughout the process! More
by triciawilkie
Employees Worked With
Barbara Orr
August 16, 2023
The visit was pleasant until I paid in full for my vehicle and then waited about two and a half to three hours to collect my recently purchased used vehicle. The service department told me, at one po vehicle and then waited about two and a half to three hours to collect my recently purchased used vehicle. The service department told me, at one point, that it wouldn't be available until tomorrow. The only reason that I received the vehicle as quickly as I did was because I told them that I wanted my money back. More
by Highly frustrated
Employees Worked With
Nunya
August 16, 2023
Gene messer ford promised me a credit and 3 yrs later I was able to use it. Their word is as good as gold as far as I’m concerned. They did a great job was able to use it. Their word is as good as gold as far as I’m concerned. They did a great job More
by Rodriquezm68
Employees Worked With
Shane Rodgers service advisor
