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Gene Messer Ford of Lubbock
Lubbock, TX
847 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 847 reviews
November 01, 2023
Our truck was suppose to take a max of 3 days to be looked at, we would get it back while parts were being ordered, then get a rental while truck was being fixed. 3 weeks later the truck finally got fi looked at, we would get it back while parts were being ordered, then get a rental while truck was being fixed. 3 weeks later the truck finally got finished being looked at. 8 weeks later we final got our truck back. Went without a vehicle for 8 weeks. Paid $70-80k for a truck and warranty to make 2 months worth of payments on it, not have it, and still not have a vehicle. Got it back, everything seemed like it’s been fixed thankfully. Barbara took over our account for the last portion and was way more helpful in the little bit that she did than the entire time it was sitting there before. Also spoke to new manager few times last few days and he was helpful as well. More
by Lauren.a.burkhead
Employees Worked With
Barbara
October 25, 2023
Left car for repair & recalls, quoted 10+ days to fix(which is ridiculous in it self) (car still under warranty) then servicer took over $120 cash out of daughters wallet that was hidden under seat. fix(which is ridiculous in it self) (car still under warranty) then servicer took over $120 cash out of daughters wallet that was hidden under seat. (I did not know she had left in car when I dropped it off). More
by Jennifer
Employees Worked With
Service dept
October 23, 2023
Went to Gene Messer ford for a water leak on my truck, they had it for three days and gave me an estimate for $1680, and said that they need it for three days. I took it to a Ford Dealership in Fort Wort they had it for three days and gave me an estimate for $1680, and said that they need it for three days. I took it to a Ford Dealership in Fort Worth while visiting my son. They fixed it in less than an hour for $146. I showed them the estimate I got at Gene Messer, the service manager was dumbfounded, he said they have clueless mechanics that just write estimates right out of the computer, or purposely ripping people off, I’m going with both! AVOID!! More
by Ccunningham1965
Employees Worked With
Amanda Gonzales
October 22, 2023
They went above and beyond to be a business of integrity and honesty I would recommend them to everyone who looking to get their vehicle serviced! Mike the service manger was a true man of his word! Thank y and honesty I would recommend them to everyone who looking to get their vehicle serviced! Mike the service manger was a true man of his word! Thank you Mike More
by Richard
Employees Worked With
Mike and Shane
October 20, 2023
My service advisor, Barbara, is great! Responsive and works tirelessly to beat expectations and have car serviced effectively and timely. Responsive and works tirelessly to beat expectations and have car serviced effectively and timely. More
by Corsairowner
Employees Worked With
Barbara
