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Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
1,273 Reviews
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6000 19th St.

Lubbock, TX

79407

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Showing 1,273 reviews

January 03, 2025

They help me a lot specially my sales rep I definitely go back on teh future and buy another truck in thw future More

by fitokors
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Catalyn
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Jan 04, 2025 -

Gene Messer Ford of Lubbock responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

December 31, 2024

Barbara was amazing , I called dealership to confirm pickup service and she was on top of it and let me know what time they would be arriving and all my work was done with my Lincoln points and my car l More

by hernandez.carol25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara
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Jan 03, 2025 -

Gene Messer Ford of Lubbock responded

Hi, thank you for your kind review; we are happy to pass along your comments to Barbara here at Gene Messer Ford Lubbock! We are always more than happy to assist you if anything else comes up. Take care!

December 31, 2024

We were treated very well by Kirk, the salesman and by the finance person. Good experience. More

by domeekins
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kirk,
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Jan 03, 2025 -

Gene Messer Ford of Lubbock responded

Hi, thank you for your kind review; we are happy to pass along your comments to Kirk here at Gene Messer Ford Lubbock! We are always more than happy to assist you if anything else comes up. Take care!

December 31, 2024

Devron has always been an amazing salesman to deal with. I purchased 3 vehicles from him with outstanding results. The dealership is clean and everyone is very helpful. More

by cary.jason7253
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devron
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Jan 03, 2025 -

Gene Messer Ford of Lubbock responded

Hi, thank you for your kind review; we are happy to pass along your comments to Devron here at Gene Messer Ford Lubbock! We are always more than happy to assist you if anything else comes up. Take care!

December 30, 2024

Still have not received my vehicle back. Took it in for a censor was told it was replaced, showed up to pickup vehicle and check engine light was still on indicating same code. Currently wai More

by bull.70.smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Noah, and Mike
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Jan 04, 2025 -

Gene Messer Ford of Lubbock responded

Thank you for sharing your feedback with us! We're sorry to hear that we didn’t meet your expectations. Your input is valuable, and it will help us to provide a better experience for you in the future. Rest assured, we’re looking into your concerns, and our service manager Michael Pugh will get back to you as soon as possible. We appreciate your patience and understanding. Buck Barton General Manager bbarton@GeneMesser.com

December 30, 2024

Billy was courteous and answered all my questions. My car was ready before the promised time which is always a plus. More

by Latoyascott81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy
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Jan 01, 2025 -

Gene Messer Ford of Lubbock responded

Hi, thank you for your kind review; we are happy to pass along your comments to Billy here at Gene Messer Ford Lubbock! We are always more than happy to assist you if anything else comes up. Take care!

December 30, 2024

Great friendly service! Even better when they delivered my truck to me after they serviced the truck. More

by pedro.flores1909
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David,Ana
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Jan 01, 2025 -

Gene Messer Ford of Lubbock responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 28, 2024

Noah took care of me quick and had all the issues I was concerned about addressed as well as my oils change and tire rotation! More

by mskeri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah
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Dec 30, 2024 -

Gene Messer Ford of Lubbock responded

Hello, we're happy you found Noah to be so supportive during your experience here at Gene Messer Ford Lubbock. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 27, 2024

David was awesome! I was worried my car would take more than 1 day, they took less than 8 hours! More

by doriennescott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Dec 28, 2024 -

Gene Messer Ford of Lubbock responded

Hello, we're happy you found David to be so supportive during your experience here at Gene Messer Ford Lubbock. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 26, 2024

David was very helpful, courteous and kind. Even offered to give us a pick up and delivery. He is a good addition to your dealership. More

by deltongarnett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David and mgr, don’t remember his name
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Dec 28, 2024 -

Gene Messer Ford of Lubbock responded

Hello, we're happy you found David to be so supportive during your experience here at Gene Messer Ford Lubbock. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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