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Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Reviews
Vehicles
4.6
847 Reviews
Call Dealership (806) 793-2727

6000 19th St.

Lubbock, TX

79407

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Showing 847 reviews

November 25, 2023

It would be nice if I was told the same price when I make my reservation as when my vehicle is ready for pick up. A few dollars is one thing but over $100.00 is ridiculous. Get it together and do the right t More

by vern
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara
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Dec 01, 2023 -

Gene Messer Ford of Lubbock responded

Thank you for bringing this to my attention. I'd like to speak with you regarding this matter. I would like an opportunity to fix this and to earn your business, please contact me at 806-773-8599 ext 2276. I look forward to speaking with you. Danilo DeLeon General Manager 806-773-8599 ext 2276 ddeleon@genemesser.com

November 21, 2023

I’m new to Lubbock, so I decided to just take my truck to the dealer for its 65k mile service (essentially just an oil change). The people there are very friendly and the service was generally good. Howeve More

by JakeH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Culp
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Dec 21, 2023 -

Gene Messer Ford of Lubbock responded

Thank you for bringing this to my attention. I'd like to speak with you regarding this matter. I would like an opportunity to fix this and to earn your business, please contact me at (806) 793-2727. I look forward to speaking with you. Michael Pugh Service Manager (806) 793-2727 mpugh@GeneMesser.com

Jan 17, 2024 -

JakeH responded

I have tried to contact you numerous times over the last several weeks. Your phone always goes directly to voice mail and the voice mailbox is full, so no message can be left. I have also sent you 2 emails, neither of which were ever responded to. It seems as though you are only interested in creating a public perception of customer service for this forum. I don't think you really have any interest whatsoever in trying to "fix this" or "earn" my business.

November 21, 2023

I brought my car for an oil change and they greeted me very courteous and professional More

by Ford11pop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billi
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Nov 23, 2023 -

Gene Messer Ford of Lubbock responded

We are thrilled to hear that you had a courteous experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 20, 2023

Work was excellent and on time. Employees were outstanding in performance and attitude. Totally satisfied. More

by jbbutlerz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Redskins Fan
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Nov 22, 2023 -

Gene Messer Ford of Lubbock responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 19, 2023

Billi was an excellent service advisor and got me all set up before I could even get out of the car. Awesome. More

by txdefuzer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billi, Cayden
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Nov 21, 2023 -

Gene Messer Ford of Lubbock responded

It's fantastic to hear that you had a great experience and that Billi provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 13, 2023

Great service. I’ve bought several vehicles at Gene Messer Ford and have been very satisfied. More

by tomgaither1954
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Russ was my service advisor
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Nov 15, 2023 -

Gene Messer Ford of Lubbock responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 09, 2023

They took care of my truck and showed that they actually cared about it. I like how I received a video of the inspection and the service department was friendly. More

by Mike Tejeda
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rex, Abraham (I think that’s his name)
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Nov 11, 2023 -

Gene Messer Ford of Lubbock responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

November 08, 2023

Fast, easy and pleasant transaction with Juan Lopez will keep coming back for future purchases. More

by jdarlin02
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Lopez
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Nov 10, 2023 -

Gene Messer Ford of Lubbock responded

Thank you for your kind words for our staff, we appreciate it!

November 06, 2023

Amanda was very friendly and kept me well informed on the progress of the work being done on my truck More

by BFuqua
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Amanda
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Nov 08, 2023 -

Gene Messer Ford of Lubbock responded

It's fantastic to hear that you had a great experience and that Amanda provided friendly assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 05, 2023

Great service- they did a good job Thank you Barbara and gene messer ford on saturday More

by Dean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara - service mgr
Report | Print
Nov 07, 2023 -

Gene Messer Ford of Lubbock responded

It's fantastic to hear that you had a great experience and that Barbara provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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