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Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Reviews
Vehicles
4.6
809 Reviews
Call Dealership (806) 793-2727

6000 19th St.

Lubbock, TX

79407

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Showing 809 reviews

September 13, 2023

Very helpful and knowledgeable. Deveron McKelvoy went above and beyond. Outstanding. We have already recommended him to others. More

by earlsmouse
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Deveron
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Sep 19, 2023 -

Gene Messer Ford of Lubbock responded

Congratulations on your new vehicle! We are thrilled that Deveron provided you with an exceptional sales experience. Our ultimate goal is your satisfaction. Please do not hesitate to contact us with any questions or concerns you may have while getting acclimated to your new vehicle. We appreciate your business and look forward to the opportunity to assist you again in the future.

September 11, 2023

Excellent work, took my vehicle in no surprise’s everything was up front and timeframe of work completed very reasonable, Chad and Jennifer in Service Dept do exceptional work! More

by Alejandro58zzz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer, Chad
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Sep 23, 2023 -

Gene Messer Ford of Lubbock responded

Thank you for your kind words about our staff! We are excited to hear that we were able to provide you with an enjoyable experience!

September 08, 2023

This dealer has always given us great service and attention. Thank you for helping us with all our Ford automotive needs. More

by Kaustin44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody and Becky were both attentive to our needs and answered our questions.
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Sep 21, 2023 -

Gene Messer Ford of Lubbock responded

You're very welcome! It's wonderful to hear that Gene Messer Ford Lubbock has consistently provided you with great service and attention for all your Ford automotive needs. We appreciate your business and look forward to serving you again in the future!

September 07, 2023

Truly exceptional service as usual! Truly exceptional service as usual! Truly exceptional service as usual! More

by ayo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Norris
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Sep 10, 2023 -

Gene Messer Ford of Lubbock responded

We are excited that we provided you with an exceptional service experience! We appreciate your business! We look forward to the opportunity to assist you in the future.

September 04, 2023

It was a great experience, Michael was very nogageble,gave me the best deal on my trade in,and I am very happy with the truck I got, thank you for your time and professionalism More

by carrjerry780
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael, experienced above and beyond
Report | Print
Sep 09, 2023 -

Gene Messer Ford of Lubbock responded

We are glad we could help!

September 01, 2023

My Oil change appt was at 1pm and I was there for three hours. So much for an appt. More

by lyndseybrooke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rex
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September 01, 2023

BEST SERVICE DEPARTMENT EVER EVER EVER EVER EVER EVER EVER EVER EVER EVER EVER EVR EVER More

by codyplaysrs13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody
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Sep 01, 2023 -

codyplaysrs13 responded

:)

September 01, 2023

Staff was exceptionally friendly and worked hard to get us into our new vehicle. We are extremely happy with our purchase. More

by Sheiladbejarano75
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hope, Will, Alex, John and Don
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Sep 06, 2023 -

Gene Messer Ford of Lubbock responded

Congratulations on your new vehicle! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

August 31, 2023

Great job my advisor kept me up dated let me know what was wrong with my car and updated what I needed to do to fix my car was very helpful More

by frankolguin69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
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Sep 04, 2023 -

Gene Messer Ford of Lubbock responded

Ensuring your satisfaction is our ultimate goal and we are pleased to know that our staff at Gene Messer Ford Lubbock provided a great experience for you! It would be our pleasure to have the opportunity to assist you again.

August 30, 2023

They are very friendly. Virginia was very helpful and courteous in aiding me to get a ride home. Also gave me the number to get a pick up ride if needed. More

by Weldonbaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Virginia
Report | Print
Aug 30, 2023 -

Weldonbaker responded

thank you for the quick service

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