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Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
1,329 Reviews
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6000 19th St.

Lubbock, TX

79407

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Showing 1,329 reviews

February 09, 2025

The tech was very nice and helpful. He kept me updated on my truck all the time More

by sharonstephens49
Recommend Dealer
Yes
Employees Worked With
Caryn Greer Cam
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Feb 12, 2025 -

Gene Messer Ford of Lubbock responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

February 08, 2025

The Service Personnel were very helpful and cordial, and took care of my vehicle in a very professional manner! Many Thanks to Mike " Service Manger " for Your Help ! More

by dtpDoug utman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike and Raenee
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Feb 12, 2025 -

Gene Messer Ford of Lubbock responded

Hello, thank you for your kind review; we are happy to pass along your comments to Mike here at Gene Messer Ford Lubbock! We are always more than happy to assist you if anything else comes up. Take care!

February 08, 2025

I took my vehicle for a oil change and the person stripped my drain plug now has a bad leak and they didn’t care to fix the problem More

by Andrewquevedojr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David
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Feb 12, 2025 -

Gene Messer Ford of Lubbock responded

Thank you for sharing your feedback with us! We're sorry to hear that we didn’t meet your expectations. Your input is valuable, and it will help us to provide a better experience for you in the future. Rest assured, we’re looking into your concerns and will get back to you as soon as possible. We appreciate your patience and understanding. Buck Barton General Manager bbarton@GeneMesser.com

February 07, 2025

Billi in the service dept. was awesome to work with. She was very upfront about everything. I was also extremely pleased with how fast the service was. Thank You More

by Billthompson44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billi
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Feb 12, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. Please don't hesitate to reach out if there's anything additional we can do for you.

February 07, 2025

Everyone was super nice and helpful with figuring out my car issues. They were good about communicating with me throughout the service as well. More

by allison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike - Manager, Michael
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Feb 12, 2025 -

Gene Messer Ford of Lubbock responded

Hi Allison, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 07, 2025

Excellent service came to my house and got all of the recalls completed. Very professional More

by Dkpkbig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Employees are great
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Feb 12, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

February 07, 2025

Got everything done that I needed. Happy work their work and communication was very good More

by mcdvpowell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cayden
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Feb 12, 2025 -

Gene Messer Ford of Lubbock responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

February 06, 2025

Came in for tire replacement saved $80 from tire dealer Mike and Adriana were excellent made a huge effort to make the very inconvenient time quick and satisfactory thank you so much really like this deale More

by smrents28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike , Adriana
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Feb 13, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

February 06, 2025

First time at this dealer to do my lincoln for service . ..Great experience and very knowledgeable service lady her name is Barbara..thank you so much they fix my most all the request. More

by dharmesh bhakta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara
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Feb 13, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

February 05, 2025

My car had issues, my service advisor Billi Caley made sure I was taken care of. More

by geozamudio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billi Caley
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Feb 07, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

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