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Gene Messer Ford of Lubbock

Lubbock, TX

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Employees
Reviews
Vehicles
4.7
1,273 Reviews
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6000 19th St.

Lubbock, TX

79407

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Showing 1,273 reviews

January 08, 2025

I would recommend this dealership to buy a car at, but their service department is terrible. For 5 yrs I have bought new cars here but every time I take my car in for a pre paid oil changes they do someth More

by james.lindsey33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t even want to know their names
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Jan 08, 2025 -

james.lindsey33 responded

Probably won’t even buy a vehicle at any lot that says Gene Messer . That’s how many times they have screwed up in the last yr.

January 08, 2025

Good customer service and had my truck done within the hour and with a free wash More

by Rockyalex18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
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Jan 10, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we appreciate your positive review about your recent experience with us! Until the next time we meet, take care!

January 08, 2025

Great Customer service and amazing environment from the moment I walked in felt like I was welcome More

by lajuarez99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Jan 10, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we're happy to hear you had such a positive experience with our team! We hope you have a great day!

January 07, 2025

Noah fit me in quickly & was great @ getting me out in time for my next appointment. More

by svalverde417
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah
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Jan 10, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we're happy to hear you had such a positive experience with Noah! We hope you have a great day!

January 07, 2025

Cadyn Campbell helped me with my service. He was great and incredibly patient! Great guy! More

by n4white.32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cadyn Campbell
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Jan 10, 2025 -

Gene Messer Ford of Lubbock responded

Hi, thank you for your kind review; we are happy to pass along your comments to Cadyn here at Gene Messer Ford Lubbock! We hope you have a great day!

January 05, 2025

I took my truck for a oil change it went smoothly. In less than an hour it was ready. Thanks David job well done More

by Jtbtown60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Jan 06, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. We hope you have a great day!

January 04, 2025

The service agent was great. Issue was quickly identified and fixed. I was able to pick up my vehicle within two hours. More

by Bear.hood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember but he was great
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Jan 06, 2025 -

Gene Messer Ford of Lubbock responded

Hi, your satisfaction is our top priority. If you're ever in need of more help, please let us know!

January 04, 2025

Great service experience. David kept in contact and made sure the job was done properly. More

by rfulb704
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Jan 06, 2025 -

Gene Messer Ford of Lubbock responded

Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!

January 04, 2025

You guys offered the right vehicle, salesman, financing, customer service, warranties, rebates, truck accessories. We appreciate you all! More

by lzapata1937
Recommend Dealer
Yes
Employees Worked With
Ashley Ramírez/ Luis Gutiérrez
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Jan 05, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

January 03, 2025

Great service for frequent customers. They always do right by me. They’ve completed multiple part installs for little or no labor costs, which have really helped maintain my vehicle. I al More

by troney922
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara Orr
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Jan 05, 2025 -

Gene Messer Ford of Lubbock responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

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