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Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
1,273 Reviews
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6000 19th St.

Lubbock, TX

79407

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Showing 1,273 reviews

January 16, 2025

Billie is my service advisor and she has really done a great job of going the extra mile to make sure that I am taken care of as a customer. That is very rare to find someone who really tries hard to do a More

by David Lawrence
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billie in the service department
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Jan 17, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

January 15, 2025

When I arrived I was greeted very prompt and courteous by Hope, was directed directly over to Tuff whom was very prompt in getting everything together for me on the Tundra, I was treated very professionally More

by Paul
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hope, Tuff
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Jan 17, 2025 -

Gene Messer Ford of Lubbock responded

Hi Paul, thank you for taking the time to leave a review for us at Gene Messer Ford Lubbock. We're happy we could meet your expectations! We look forward to your next visit! Take care!

January 15, 2025

Was a good experience and will go back. Never drove a ford before really like it so far More

by Gerald.kent
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alejandro Navaraz
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Jan 17, 2025 -

Gene Messer Ford of Lubbock responded

Hi Gerald, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 14, 2025

Excellent in and out, convenient and easy, Noah was great to work with and the video is nice to see them actually doing everything. More

by Adlphotografiks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Edwards
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Jan 16, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 13, 2025

They were very friendly and supportive. They got me an Uber to attend another appointment. More

by Angela1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
Report | Print
Jan 15, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. We are always more than happy to assist you if anything else comes up. Take care!

January 11, 2025

Extremely knowledgeable? Great customer service. Always know that I will receive fair pricing and good service. More

by notepadmc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michae
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Jan 13, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we're glad you had such a wonderful experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 10, 2025

The service advisor was great. He checked in on me and kept me updated. The price was good as well More

by bass.hoyler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
His name is on the invoice.
Report | Print
Jan 12, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. Feel free to reach out to us if you need anything. Have a wonderful day.

January 09, 2025

Working out of town didn’t have all day to have my truck in the shop but Bill took of me very courteous, very professional and help me with any issue or questions I had I’ll recommend it one of the best vis More

by edggargallegos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill
Report | Print
Jan 10, 2025 -

Gene Messer Ford of Lubbock responded

Hi, thank you for taking the time to leave a review for us at Gene Messer Ford Lubbock. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 09, 2025

Gene Messer Ford has done excellent work on my 2005 Ford Ranger, though it is old they took care of it and the pricing is very affordable 👌 More

by drok96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cayden and all service techs involved
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Jan 10, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 08, 2025

Great service. I was in and out quickly. I feel I received much better service at a much better price than I received at a quickly oil change place and it didn’t ta More

by MR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caydn, Mike Pugh
Report | Print
Jan 10, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!

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