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Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Reviews
Vehicles
4.6
905 Reviews
Call Dealership (806) 793-2727

6000 19th St.

Lubbock, TX

79407

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Showing 905 reviews

May 03, 2025

Service at Gene Messer is the best in town, they picked up my car, worked on it and delivered back, it was so easy. More

by arreolaa98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Juarez
Report | Print
May 06, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

May 02, 2025

It was great working with Paula. We received good service and our questions were answered. More

by Sandra
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Paula
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May 04, 2025 -

Gene Messer Ford of Lubbock responded

Hi Sandra, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

May 02, 2025

The service was efficient, educational and most importantly KIND! Every employee was happy to be helpful. More

by Templinangela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cayden Campbell
Report | Print
May 04, 2025 -

Gene Messer Ford of Lubbock responded

Hi, thank you so much for the positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 02, 2025

Cadyn in the service bay was very helpful. He got me in and out very quickly. Everyone I have interacted with at Gene Messer has been very helpful More

by a_jack04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cadyn
Report | Print
May 04, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 01, 2025

I wish they were faster with service. I had a long wait with a scheduled appointment More

by Rmcfour
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael. He was awesome.
Report | Print
May 04, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact our General Manager, Buck Barton, at bbarton@genemesser.com. We look forward to hearing from you.

May 01, 2025

Service was good and prompt. Service specials helped! I will be returning my vehicle again. More

by henryvillegas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcos
Report | Print
May 03, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 01, 2025

Dealership was amazing! Marcos does the most for his customers. He was quick and easy to work with and made the process a lot less stressful. More

by Journey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcos Sierra
Report | Print
May 03, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. If you have any further questions, please give us a call. We're always happy to help!

April 30, 2025

David was a Very efficient advisor. Very polite, professional and car was ready before promised. Excellent service. More

by Mari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Vasquez
Report | Print
May 02, 2025 -

Gene Messer Ford of Lubbock responded

Hello Mari, we're happy you found David to be so supportive during your experience here at Gene Messer Ford Lubbock. Feel free to reach out to us if you need anything. Have a wonderful day.

April 28, 2025

Awesome service. Very quick service. Barbara was informative and all of the staff at pickup were great! More

by Srrobison@icloud.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara, ?Alex
Report | Print
Apr 29, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

April 28, 2025

Great service experience, no hassle and all work was done on time. Highly recommend Barbara at the service desk. More

by jbread5725
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara (service advisor)
Report | Print
Apr 29, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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