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Gene Messer Ford of Lubbock

Lubbock, TX

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Employees
Reviews
Vehicles
4.7
1,273 Reviews
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6000 19th St.

Lubbock, TX

79407

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Showing 1,273 reviews

January 23, 2025

Went in for the 40k mile check and all was done was a oil change. Tires were never rotated and brakes still make a noise. Almost 2 hrs for that. I think I'll have my oil changed somewhere else next time. More

by Lbkford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cadyn
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Jan 25, 2025 -

Gene Messer Ford of Lubbock responded

Thank you for sharing your feedback with us! We're sorry to hear that we didn’t meet your expectations. Your input is valuable, and it will help us to provide a better experience for you in the future. Rest assured, we’re looking into your concerns and will get back to you as soon as possible. We appreciate your patience and understanding. Buck Barton General Manager bbarton@genemesser.com

January 23, 2025

Glen in the service department is the man! He keeps me informed on my vehicle progress and he’s a joy to be around. More

by gneudorf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glen
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Jan 24, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

January 23, 2025

Juan Lopez helped me find a Ford Explorer to replace a car wrecked in an accident. He went above and beyond at every step of the process. I have never had a dealer’s rep be as kind and helpful during a p More

by patrayrussell
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Lopez
Report | Print
Jan 23, 2025 -

patrayrussell responded

Thank you for a great experience!

Jan 24, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are glad Juan Lopez could help! Feel free to reach out to us if you need anything. Have a wonderful day.

January 23, 2025

They do what they say they will, very helpful! ! Salesman gave me his cell phone number More

by Tombrown5472
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dylan Hitchcock
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Jan 24, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

January 22, 2025

Luis and David in the service department were great! They were very polite, personable, and helpful! I would definitely give each of them a 10 out of ten! They took the time to listen to what I neede More

by nana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis, David
Report | Print
Jan 24, 2025 -

Gene Messer Ford of Lubbock responded

Hi Nana, thank you for your kind review; we are happy to pass along your comments to Luis and David and the team here at Gene Messer Ford Lubbock! If you have any further questions, please give us a call. We're always happy to help!

January 22, 2025

Very friendly. Got the job done. There was a mistake in my billing but they corrected it right away More

by texascliff69
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah
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Jan 22, 2025 -

Gene Messer Ford of Lubbock responded

Hello, thank you; we appreciate your feedback! We look forward to your next visit! Take care!

January 21, 2025

To begin I was now treated in the Lincoln way I expected but later with persistence it got better. More

by Fbetts7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara Orr
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Jan 22, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

January 20, 2025

Bret was a very nice young man and did a great job and very personable More

by Doris Fugitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett
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Jan 21, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

January 19, 2025

Was a really long wait to get a simple oil change on a new truck More

by Moonie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
Report | Print
Jan 21, 2025 -

Gene Messer Ford of Lubbock responded

Hi Moonie, thank you for taking the time to leave us feedback about your experience with us. Please contact us at (806) 793-2727 so we can work with you to make this right.

January 19, 2025

I took my 2022 Ford Edge and 2023 F-150 for an oil change and was greeted by the service advisor with respect and professionalism More

by Ford11pop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn and Cadyn
Report | Print
Jan 21, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

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