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Gene Messer Ford of Lubbock

Lubbock, TX

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Employees
Reviews
Vehicles
4.7
1,273 Reviews
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6000 19th St.

Lubbock, TX

79407

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Showing 1,273 reviews

January 30, 2025

There is a great selection of new and used cars, excellent customer service, and an attentive and knowledgeable service department. More

by Ppalmer4462
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn
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Feb 03, 2025 -

Gene Messer Ford of Lubbock responded

Hello, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

January 29, 2025

I use GMF because of historical reputation. Current GMF is close to original owner. The sevrice reps I have interacted with have been very good. More

by Manny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Vasquez
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Jan 31, 2025 -

Gene Messer Ford of Lubbock responded

Hello Manny, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

January 28, 2025

The people tend to care about you and your needs. They make sure your concerns are addressed and taken care of to the best of their ability. More

by ghmidkiff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reenee
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Feb 01, 2025 -

Gene Messer Ford of Lubbock responded

Hello, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

January 28, 2025

Fast, friendly and helpful. Best I’ve seen in a long time. Would recommend to friends. More

by Claude
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Norris
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Feb 01, 2025 -

Gene Messer Ford of Lubbock responded

Hi Claude, we are very happy we could provide you with a positive experience! Thanks for the recommendation, and have an amazing day!

January 28, 2025

Very clean, I was greeted quickly and immediately taken care of by Paula and guided through the process by her. Paula is great at her job! More

by monaghan1965
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paula
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Feb 01, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we're happy you found our staff to be supportive during your experience here at Gene Messer Ford Lubbock. Feel free to reach out to us if you need anything. Have a wonderful day.

January 27, 2025

Took my truck this saturday for an oil change, was greeted and attended very quick, great service More

by Edy278
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael calder
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Jan 31, 2025 -

Gene Messer Ford of Lubbock responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

January 25, 2025

Good and quick service. Lounge area was reasonable, had water and coffee. Would come back again. More

by AL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy
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Jan 27, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

January 25, 2025

This Dealership helps to keep me informed about my car and the repairs that need to be taken care of. Very understanding and friendly. More

by marl1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah
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Jan 26, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

January 24, 2025

I've always gotten good sales and service l when I visit dealership in Lubbock Texas More

by dtayalor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caitlyn Tiller, Derek Dewart, Noah Edwards
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Jan 26, 2025 -

Gene Messer Ford of Lubbock responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

January 24, 2025

Outstanding , I will be back. ..Best in Lubbock for sure. .Renee is a very good service employee, need to give her a raise. More

by Lar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renee Newson
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Jan 24, 2025 -

Gene Messer Ford of Lubbock responded

Hi Lar, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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