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Gene Messer Ford of Lubbock

Lubbock, TX

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Employees
Reviews
Vehicles
4.7
1,273 Reviews
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6000 19th St.

Lubbock, TX

79407

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Showing 1,273 reviews

February 07, 2025

Got everything done that I needed. Happy work their work and communication was very good More

by mcdvpowell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cayden
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Feb 12, 2025 -

Gene Messer Ford of Lubbock responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

February 06, 2025

Came in for tire replacement saved $80 from tire dealer Mike and Adriana were excellent made a huge effort to make the very inconvenient time quick and satisfactory thank you so much really like this deale More

by smrents28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike , Adriana
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Feb 13, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

February 06, 2025

First time at this dealer to do my lincoln for service . ..Great experience and very knowledgeable service lady her name is Barbara..thank you so much they fix my most all the request. More

by dharmesh bhakta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara
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Feb 13, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

February 05, 2025

My car had issues, my service advisor Billi Caley made sure I was taken care of. More

by geozamudio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billi Caley
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Feb 07, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

February 04, 2025

I always have very good service when i come on for an oil change or other needs. More

by mao443
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn
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Feb 07, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

February 04, 2025

Large inventory with many options to choose from. Great communication and friendly staff. Competitive finance rates. More

by Wade
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Javier, Fernando, Hector
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Feb 10, 2025 -

Gene Messer Ford of Lubbock responded

Hello Wade, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 03, 2025

Quick in and out experience. Went above and beyond. Was a pleasant experience all the way around More

by codyboone99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Norris
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Feb 07, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. If you have any further questions, please give us a call. We're always happy to help!

February 01, 2025

Everyone was very friendly and my service was done decently quickly as well. I was a little concerned that the original quoted price was half of what it ended up being in the end. However, they were v More

by Demi M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
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Feb 03, 2025 -

Gene Messer Ford of Lubbock responded

Hi Demi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 01, 2025

The people were very helpful and I got my vehicle in a very timely manner. More

by Vicben
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Feb 13, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

January 31, 2025

The service is always great and Billi was amazing. The customer service is why I will never take my mustang anywhere else. More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billi
Report | Print
Feb 13, 2025 -

Gene Messer Ford of Lubbock responded

Hello Chris, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

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