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Gene Messer Ford of Lubbock

Lubbock, TX

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Employees
Reviews
Vehicles
4.7
1,273 Reviews
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6000 19th St.

Lubbock, TX

79407

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Showing 1,273 reviews

February 12, 2025

Very courteous and efficient. Noah was thoughtful and considerate of my time and situation. Thank you Noah! More

by barbarawallace4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah
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Feb 14, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we're happy to hear you had such a positive experience with Noah! Feel free to reach out to us if you need anything. Have a wonderful day.

February 12, 2025

David was very helpful. Everything was done as well as I expected it to be. More

by bdstigler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Feb 14, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we're happy to hear you had such a positive experience with David! We are always more than happy to assist you if anything else comes up. Take care!

February 11, 2025

Very good service and very good service from Noah and very friendly nice guy super fast More

by rosacurz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah
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Feb 14, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we're happy you found Noah to be so supportive during your experience here at Gene Messer Ford Lubbock. Feel free to reach out to us if you need anything. Have a wonderful day.

February 11, 2025

Great service, Raenee was great help, texted me with updates, kept me informed on what I needed and repairs were done in a timely manner. Thanks More

by A.mears
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raenee
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Feb 13, 2025 -

Gene Messer Ford of Lubbock responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 09, 2025

The tech was very nice and helpful. He kept me updated on my truck all the time More

by sharonstephens49
Recommend Dealer
Yes
Employees Worked With
Caryn Greer Cam
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Feb 12, 2025 -

Gene Messer Ford of Lubbock responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

February 08, 2025

The Service Personnel were very helpful and cordial, and took care of my vehicle in a very professional manner! Many Thanks to Mike " Service Manger " for Your Help ! More

by dtpDoug utman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike and Raenee
Report | Print
Feb 12, 2025 -

Gene Messer Ford of Lubbock responded

Hello, thank you for your kind review; we are happy to pass along your comments to Mike here at Gene Messer Ford Lubbock! We are always more than happy to assist you if anything else comes up. Take care!

February 08, 2025

I took my vehicle for a oil change and the person stripped my drain plug now has a bad leak and they didn’t care to fix the problem More

by Andrewquevedojr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David
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Feb 12, 2025 -

Gene Messer Ford of Lubbock responded

Thank you for sharing your feedback with us! We're sorry to hear that we didn’t meet your expectations. Your input is valuable, and it will help us to provide a better experience for you in the future. Rest assured, we’re looking into your concerns and will get back to you as soon as possible. We appreciate your patience and understanding. Buck Barton General Manager bbarton@GeneMesser.com

February 07, 2025

Billi in the service dept. was awesome to work with. She was very upfront about everything. I was also extremely pleased with how fast the service was. Thank You More

by Billthompson44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billi
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Feb 12, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. Please don't hesitate to reach out if there's anything additional we can do for you.

February 07, 2025

Everyone was super nice and helpful with figuring out my car issues. They were good about communicating with me throughout the service as well. More

by allison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike - Manager, Michael
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Feb 12, 2025 -

Gene Messer Ford of Lubbock responded

Hi Allison, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 07, 2025

Excellent service came to my house and got all of the recalls completed. Very professional More

by Dkpkbig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Employees are great
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Feb 12, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

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