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Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Reviews
Vehicles
4.6
836 Reviews
Call Dealership (806) 793-2727

6000 19th St.

Lubbock, TX

79407

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Showing 836 reviews

February 08, 2024

They were very friendly and accommodated my needs. They respected my time frame for my life’s schedule. More

by Jerisfree
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy & Bill
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Feb 10, 2024 -

Gene Messer Ford of Lubbock responded

We are thrilled to hear that you had a friendly and accommodating experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

February 08, 2024

I loved how they are there to help you not to just sell a car. They made sure we were happy with purchase More

by Emmarlara1968
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Aycock
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Feb 10, 2024 -

Gene Messer Ford of Lubbock responded

Thank you for your positive feedback! We're delighted to hear that our team prioritized helping you rather than just selling a car and that they ensured you were happy with your purchase. Customer satisfaction is our goal, and we appreciate your recognition. We appreciate your business and look forward to serving you again.

February 06, 2024

Always looking for ways to improve! When I make an appointment for an oil change, I appreciate my time being honored and getting it done in a timely manner. More

by jcage826
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane
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Feb 09, 2024 -

Gene Messer Ford of Lubbock responded

It's great to hear that you appreciate your time being honored and receiving a timely oil change service. Your feedback is valuable!

February 05, 2024

Shane did a great job making sure my vehicle was taken care of and ensured I had what I needed to get where I needed to! The manager checked in with me as I left. Overall very pleased with the service dep More

by ctrocks57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane, Mike?
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Feb 09, 2024 -

Gene Messer Ford of Lubbock responded

Thank you for taking the time to share your positive experience with Shane and the service department. We're glad to hear that Shane ensured your vehicle was taken care of and provided the necessary support for your needs. We appreciate your business and safe travels!

February 04, 2024

Billie in the service department was very knowledgeable and provided outstanding customer service. She provided regular and concise communication throughout. More

by GB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billie
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Feb 06, 2024 -

Gene Messer Ford of Lubbock responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

February 03, 2024

very effective and nice people! great experience and would definitely recommend to friends and family! More

by madison limauro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn
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Feb 07, 2024 -

Gene Messer Ford of Lubbock responded

We are thrilled to hear that you had an efficient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 03, 2024

Awesome place took really good care of my needs. We'll be back thanks again More

by Gilbert Valdez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom madewell did an awesome job with all my needs. Don't know the service technician that did the work but also did an awesome job
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Feb 07, 2024 -

Gene Messer Ford of Lubbock responded

We're thrilled to hear that you had an awesome experience at our dealership and that we took good care of your needs. Your satisfaction is important, and we appreciate your positive feedback. Thank you for choosing us, and we look forward to welcoming you back in the future!

February 02, 2024

Very very satisfied with our service. Very fast an easy to work with. Thank you More

by Chevykid93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayvon Floyd
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Feb 04, 2024 -

Gene Messer Ford of Lubbock responded

You're very welcome! We're thrilled to hear that you're very satisfied with the service and found it fast and easy to work with us. Safe and happy driving!

February 02, 2024

Everything was great. Barbara handled everything and made sure all requested repairs were completed during this service. More

by Rjpruitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara ore
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Feb 04, 2024 -

Gene Messer Ford of Lubbock responded

It's fantastic to hear that you had a great experience and that Barbara provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 31, 2024

Service writer was very friendly and knowledgeable . Service wait time was what I was told it would be More

by Bud
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micheal Culp
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Feb 01, 2024 -

Gene Messer Ford of Lubbock responded

We are thrilled to hear that you had a friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

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