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Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
1,273 Reviews
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6000 19th St.

Lubbock, TX

79407

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Showing 1,273 reviews

February 21, 2025

The sales and service people at Gene Messer Ford have given my family excellent service for many years now. I’ll keep coming back as long as they’re around. Thanks! More

by jaime.ayala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike, Billi, Alfredo
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Feb 24, 2025 -

Gene Messer Ford of Lubbock responded

Hello Jaime, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

February 21, 2025

Excellent service and great attention to detail relating out vehicle purchase, could not ask for better service! More

by Mark
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Caitlyn
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Feb 24, 2025 -

Gene Messer Ford of Lubbock responded

Hello Mark, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

February 21, 2025

My experience was great. It was fast. The rep was very nice and informative. He followed up with any questions he had in a very timely manner. More

by 2007cruzer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny
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Feb 23, 2025 -

Gene Messer Ford of Lubbock responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

February 21, 2025

Andy Garcia has always been our go to guy when we want to purchase a new vehicle. He and the Finance team bend over backwards to get us the best deal possible, and we are treated like family. We will only go More

by sbharrison55
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andy Garcia
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Feb 23, 2025 -

Gene Messer Ford of Lubbock responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Ford Lubbock! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 20, 2025

Helpful and courteous. Could use some help with process management and efficiency. This took way longer than it should have. More

by rrolsen724
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tuff Walter’s, Aliyah Bollegar
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Feb 21, 2025 -

Gene Messer Ford of Lubbock responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

February 19, 2025

Everyone was friendly and worked in an efficient manner. I especially liked the service writer, Audra-ana. More

by Nunez.yancy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audra-ana Soto
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Feb 21, 2025 -

Gene Messer Ford of Lubbock responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

February 19, 2025

Great service when I took my car in for maintenance and when I picked it up. I appreciated the ride home after dropping my car off for servicing. More

by rjburn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sweet lady
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Feb 21, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

February 19, 2025

David was very helpful and knowledgeable! He said he would have my car done by end of day and it was even earlier than expected. More

by eaglesky1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Feb 21, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. If you have any further questions, please give us a call. We're always happy to help!

February 18, 2025

When I got there he said can i help you and i said yes I need an oil change he said okay its that you needed i said yes and they checked the. back brakes he told me that's it was going too need brake pads i More

by oscarnramos77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember sorry
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Feb 19, 2025 -

Gene Messer Ford of Lubbock responded

Hi, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

February 16, 2025

Very reliable great service and a decent price. Bought my truck here and get it service here also. Staff is friendly and helpful More

by Lunachris64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah
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Feb 19, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

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