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Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Reviews
Vehicles
4.6
837 Reviews
Call Dealership (806) 793-2727

6000 19th St.

Lubbock, TX

79407

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Showing 837 reviews

March 04, 2024

Great customer service, and great communication! I will always have my vehicle maintained at Gene Messer! More

by cardenas72.miguel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
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Mar 08, 2024 -

Gene Messer Ford of Lubbock responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 02, 2024

Great service, happy with service. Friendly customer service. Took care of the tire promptly. Thanks More

by Maria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Great employee
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Mar 13, 2024 -

Gene Messer Ford of Lubbock responded

We're pleased to hear that you received great service and that you're happy with the friendly customer service. Taking care of the tire promptly is a priority for us, and we appreciate your positive feedback. Thank you for choosing us, and we look forward to serving you with the same level of excellence in the future. Safe and happy driving!

March 01, 2024

Quick, knowledgeable, friendly, couldn’t ask for anything better. Had truck towed in on Saturday and drove it out Wednesday. More

by Buddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Madewell
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Mar 03, 2024 -

Gene Messer Ford of Lubbock responded

We're delighted to hear that you had a quick, knowledgeable, and friendly experience and that your truck was efficiently taken care of from tow-in on Saturday to driving out on Wednesday. We appreciate your business and look forward to serving you again in the future!

February 29, 2024

The dealership was very attentive and quick to service my vehicle with each need I had. Barbara Orr communicated efficiently and provided great customer service. More

by audreydawn0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara Orr
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Mar 03, 2024 -

Gene Messer Ford of Lubbock responded

We're delighted to hear that the dealership was attentive and quick to service your vehicle, addressing each of your needs. It's great that Barbara communicated efficiently and provided excellent customer service. We appreciate your business and look forward to serving you again in the future!

February 28, 2024

Fantastic deal on a great truck. I’m beyond pleased. Morgan made the entire process painless. More

by cary3982
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Morgan Rhew
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Mar 02, 2024 -

Gene Messer Ford of Lubbock responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 27, 2024

There are some unprofessional people that work here. I have had issues with salespeople and with the service department. More

by tt96albritton
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aryan Guzman
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Mar 27, 2024 -

Gene Messer Ford of Lubbock responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 18, 2024 -

Gene Messer Ford of Lubbock responded

Thank you for bringing this to my attention. I apologize that your experience has been unpleasant with sales and service. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Dan DeLeon General Manager ddeleon@genemesser.com

February 23, 2024

Fast, friendly efficient service. The oil change was done in less than an hour. Great customer service More

by Blssn2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron
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Feb 25, 2024 -

Gene Messer Ford of Lubbock responded

Thank you for your positive feedback! We're thrilled to hear that you experienced fast, friendly, and efficient service during your oil change. Providing great customer service and ensuring a quick turnaround are top priorities for us. We appreciate your business and look forward to serving you again in the future. Safe travels!

February 22, 2024

I spoke with the salesman Ashley Ramirez the day before I purchased my truck. Made the deal over the phone. After my 3 hour drive from Blackwell the next morning the Vehicle was waiting for me to test drive. More

by Wick
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashley Ramirez
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Feb 26, 2024 -

Gene Messer Ford of Lubbock responded

Thank you for sharing your positive experience with Ashley at Gene Messer Ford Lubbock! It's wonderful to hear that the process of purchasing your truck was smooth and easy. The fact that Ashley had the vehicle ready for your test drive upon your arrival is a great example of excellent customer service. Your recommendation is appreciated. Congratulations on your new truck, and we wish you many enjoyable miles ahead!

February 22, 2024

Excellent, above board service. We felt important and cared about. We will definitely look forward to future dealings with Gene Messer Ford. Everyone is so kind and welcoming. Willi More

by debra_hardman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
William Martinez and Adrian (finance man)
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Feb 26, 2024 -

Gene Messer Ford of Lubbock responded

Thank you for the kind words! We're thrilled to hear that you had an excellent and above-board service experience at Gene Messer Ford. It's wonderful that you felt important and cared for throughout the process. William, Adrian, and the entire team appreciate your positive feedback. We look forward to future dealings with you. Safe travels, and thank you for choosing Gene Messer Ford!

February 21, 2024

Service department was efficient and had our vehicle ready before the estimated time. The service manager was personable and pleasant to work with. More

by James
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn
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Feb 24, 2024 -

Gene Messer Ford of Lubbock responded

We're delighted to hear that your experience with our service department was efficient, and that your vehicle was ready before the estimated time. It's great to know that the service manager was personable and pleasant to work with. We appreciate your business and safe travels in your well-serviced vehicle!

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