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Gene Messer Ford of Lubbock

Lubbock, TX

4.6
838 Reviews

6000 19th St.

Lubbock, TX

79407

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Showing 838 reviews

March 13, 2024

Quick service had me in and out in no time, very professional, and very polite. More

by aaronh8718
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Madewell
Mar 15, 2024 -

Gene Messer Ford of Lubbock responded

We are thrilled to hear that you had a quick and professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 13, 2024

Great dealership to work with, I’ll keep going to them for parts and services. More

by Ricardo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Madewell
Mar 15, 2024 -

Gene Messer Ford of Lubbock responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 13, 2024

Excellent knowledgeable, courteous, fast, reliable, understanding cleanliness, direct Hospital would recommend two family members friends anyone who needs their vehicle serviced or even purchase More

by oneloveguz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aryan Guzman
Mar 16, 2024 -

Gene Messer Ford of Lubbock responded

We're delighted to hear about your positive experience with us! Providing excellent service is our priority, and we're grateful for your recommendation to family, friends, and anyone in need of vehicle service or a purchase. Thank you for choosing us, and we look forward to serving you again in the future!

March 09, 2024

I was pleasantly surprised how fast I was in and out! Aryan Guzman was very nice and professional, they even gave me a voucher for a free car wash. And the oil change price was very reasonable. More

by Podunk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aryan Guzman
Mar 09, 2024 -

Podunk responded

Great experience will continue using Gene Messer from now on!

March 08, 2024

Completely unprofessional staff. Morgan Rhew called me 47 times in one day after taking 2 weeks to locate a check in his own finance department. I received called and texts until 10 More

by lprwpc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Morgan Rhew
Mar 28, 2024 -

Gene Messer Ford of Lubbock responded

Thank you for your feedback. Rest assured that we will look into your concerns and get back to you as soon as possible. Thank you for your patience and understanding.

Aug 09, 2024 -

Gene Messer Ford of Lubbock responded

My apology for this delayed response, but I appreciate you taking the time to inform me about your sales experience. I deeply regret any inconvenience you may have encountered, and I would like to make amends to regain your trust as a valued client for any future services. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to the opportunity to understand more about what took place during your experience. Buck Barton General Manager bbarton@genemesser.com

March 08, 2024

Gene Messer took care of my service needs in a timely fashion. They communicated with me through the process and were very easy to work with. More

by Rick Mitchell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Purser
Mar 11, 2024 -

Gene Messer Ford of Lubbock responded

We're delighted to hear that Gene Messer Ford Lubbock took care of your service needs in a timely fashion and maintained clear communication throughout the process. Providing excellent service is their priority, and your positive feedback is greatly appreciated. Thank you for choosing Gene Messer Ford Lubbock for your service needs!

March 07, 2024

Always easy to deal with. Kind people who have always helped me with anything I needed. More

by Shelby Bradshaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbra Orr
Mar 10, 2024 -

Gene Messer Ford of Lubbock responded

We're pleased to hear that you find it easy to deal with our dealership and that our team has always been helpful and kind. We appreciate your positive comments and look forward to continuing to provide excellent service for you!

March 06, 2024

Lies to customer terrible service can’t diag properly poor management short on good techs More

by 3riverwork
Recommend Dealer
No
Employees Worked With
Shane
Mar 28, 2024 -

Gene Messer Ford of Lubbock responded

Thank you for your feedback. Rest assured that we will look into your concerns and get back to you as soon as possible. Thank you for your patience and understanding.

Apr 18, 2024 -

Gene Messer Ford of Lubbock responded

Thank you for bringing this to my attention. I apologize that your recent experience was anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Mike Pugh Service Director mpurser@GeneMesser.com

March 06, 2024

M Pugh was an awesome person to deal with to solve the problems that was there at the time, he pulled vehicle and hap parts to be repaired and about 45 minutes I was back on the road. Thank you Mr Pugh More

by alton.cox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
M Pugh
Mar 10, 2024 -

Gene Messer Ford of Lubbock responded

It's fantastic to hear that Mr. Pugh provided excellent service and efficiently addressed the problems with your vehicle, getting you back on the road quickly. Thank you for sharing your positive experience!

March 05, 2024

We have used them for years…they are the BEST! ! Whether it is buying a vehicle or having one serviced!!! They explained everything about the New Lincoln Navigator, we even went back later with que More

by D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Pugh and William Martinez
Mar 08, 2024 -

Gene Messer Ford of Lubbock responded

Thank you for being a loyal customer! We're delighted to hear about your positive experiences with both vehicle purchases and service at our dealership. It's fantastic that our team took the time to explain the features of your Lincoln Navigator thoroughly. We appreciate your recommendation and are grateful for your continued trust and support. Safe travels in your Lincoln Navigator!

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