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Gene Messer Ford of Lubbock

Lubbock, TX

4.6
838 Reviews

6000 19th St.

Lubbock, TX

79407

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Showing 838 reviews

April 04, 2024

I’ve been very pleased with regular mailouts, emails, and car maintenance I’ve received. More

by mlawson1357
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Dale Made
Apr 06, 2024 -

Gene Messer Ford of Lubbock responded

That's great to hear! We're glad that you've been pleased with the regular mailouts, emails, and car maintenance services you've received from us. We're here to help and ensure your continued satisfaction with our services!

April 03, 2024

this was the smoothest and quickest car buying experience I have ever experienced. My salesman, Morgan truly cared about getting me a car that was right for me and at a price I could afford. More

by Eddyflo33
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Morgan
Apr 09, 2024 -

Gene Messer Ford of Lubbock responded

That's wonderful to hear about your smooth and quick car-buying experience with Morgan! We're thrilled that Morgan was able to find you a car that was just right for you and within your budget. We're here to help and ensure your satisfaction with your new car!

April 02, 2024

All good except I never received the statement of work performed. I was told it would be emailed. More

by joe.doherty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kadyn
Apr 12, 2024 -

Gene Messer Ford of Lubbock responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

March 30, 2024

Barbara is always very thorough with all repairs required for my vehicles. She ensures that my service is completed quickly and efficiently! More

by amildbug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara Orr
Apr 04, 2024 -

Gene Messer Ford of Lubbock responded

That's great to hear! Barbara is dedicated to providing thorough and efficient service for your vehicles, ensuring that all repairs are completed to your satisfaction. We're here to help and appreciate your feedback!

March 29, 2024

Shane was my service advisor and he got my issues handled very efficiently and very quickly. I would recommend him very highly. I will try and use him in the future. More

by joelevans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micheal and Mark Rebel
Apr 04, 2024 -

Gene Messer Ford of Lubbock responded

That's wonderful to hear about your positive experience with Shane as your service advisor! We're glad that he efficiently handled your issues and that you would highly recommend him. We look forward to assisting you in the future and ensuring your continued satisfaction with our services.

March 28, 2024

Great customer service , friendly , willing to help , kept me informed , answered all questions , great turn around time More

by Johnny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo García
Mar 29, 2024 -

Gene Messer Ford of Lubbock responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 28, 2024

They got my work truck in a few days before I went on my days off and they managed to find the issues and fix the issues before I came back from days off so it was ready to be put back to work by the time I More

by Eric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom
Apr 04, 2024 -

Gene Messer Ford of Lubbock responded

It's great to hear that your experience with our dealership's service department has been consistently positive! We're glad they were able to address the issues with your work truck before your days off and keep you informed throughout the process. Thank you for trusting us with your vehicle, and we look forward to continuing to provide you with excellent service in the future.

March 27, 2024

My business dealing with Gene Messer Ford was nothing short of amazing! The process from beginning to end was easy and convenient. More

by Melissa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
William Martinez
Apr 03, 2024 -

Gene Messer Ford of Lubbock responded

We are thrilled to hear that you had an amazing experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 26, 2024

Pleased with the quality of service and the ease of scheduling my appointment. Staff was courteous, and the facility was clean. More

by DR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cadyn Greer Cam
Apr 03, 2024 -

Gene Messer Ford of Lubbock responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 21, 2024

Went car shopping at gene messer ford the sales person and finance we’re great experience. . Morgan and Dillon will be recommended by me . Thanks. More

by Art.Hernandez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Morgan and Dillon
Mar 23, 2024 -

Gene Messer Ford of Lubbock responded

Thank you for choosing Gene Messer Ford Lubbock. We're glad Morgan and Dillon provided you with a great experience. We appreciate your recommendation. Enjoy your new car!

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