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Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Reviews
Vehicles
4.6
835 Reviews
Call Dealership (806) 793-2727

6000 19th St.

Lubbock, TX

79407

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Showing 835 reviews

March 26, 2025

Does not tell customers the kept truth on repairs and time to fix their vehicles More

by kelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adriana & Caryn & Service Manager
Report | Print
Mar 28, 2025 -

Gene Messer Ford of Lubbock responded

Thank you for sharing your feedback with us! We're sorry to hear that we didn’t meet your expectations. Your input is valuable, and it will help us to provide a better experience for you in the future. Rest assured, we’re looking into your concerns and will get back to you as soon as possible. We appreciate your patience and understanding. Buck Barton General Manager bbarton@genemesser.com

March 26, 2025

Tries to earn your business. Very accommodating. Great customer service. I highly recommend their services More

by wessabbott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara
Report | Print
Mar 28, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

March 25, 2025

Great place to do business. Barbara was great and kept me updated on the process! More

by rseeberger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara
Report | Print
Mar 28, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy Barbara could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 24, 2025

My visit was for routine checks and 6-safety recalls. They kept my car for 3-days and sent me home in an Uber. All checks were completed and I was very happy. More

by catlvr49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cadyn Greer
Report | Print
Mar 26, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

March 21, 2025

Gene Messer Ford always does their best to service my vehicle in a timely and professional manner. More

by harrisad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn
Report | Print
Mar 22, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

March 21, 2025

Very courteous and professional, outstanding service. Scheduling is convenient and they make the whole process easy. More

by Peggy V
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cadyn, Barbara, Alfonso
Report | Print
Mar 22, 2025 -

Gene Messer Ford of Lubbock responded

Hello Peggy, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 21, 2025

Efficient. Honest. Worked to get us the best deal. Available. Patient. We are Ford Forever. More

by rescuedrose
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Lopez, Fernando Alvarez, Linda.
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Mar 22, 2025 -

rescuedrose responded

A

March 21, 2025

Johnny at gene messer kept me well informed on the service work and did a great job More

by Ochoar31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny.
Report | Print
Mar 23, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we're happy you found Johnny to be so supportive during your experience here at Gene Messer Ford Lubbock. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 20, 2025

Great service as always. Everyone is friendly. They always explain the work needed and why. I never feel like I am being ripped off. That trust is crucial. Waiting area is cl More

by MR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn, Mike
Report | Print
Mar 22, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Gene Messer Ford Lubbock. If you have any further questions, please give us a call. We're always happy to help!

March 20, 2025

Glenn was amazing & so helpful! My vehicle was serviced in a timely manner and all issues were addressed. Thanks Glenn! More

by Alexsis Torres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn
Report | Print
Mar 22, 2025 -

Gene Messer Ford of Lubbock responded

Hi Alexsis, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. Please let us know if there is anything else we can do for you; we are more than happy to help!

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