Gene Messer Ford of Lubbock

I always make an appointment for any service. Technicians always greet you upon arrival and check you in. They are very good about keeping you updated on the progress of your vehicle. Technicians always greet you upon arrival and check you in. They are very good about keeping you updated on the progress of your vehicle. More

Everything went very smooth . Ali Bollegar made everything easy and personal. It was not a pressure sales experience which is what I liked the most. I hate pressure sales people . Ali Bollegar made everything easy and personal. It was not a pressure sales experience which is what I liked the most. I hate pressure sales people . More

Great service and people. Always try to accommodate my schedule and are very easy to deal with. Always try to accommodate my schedule and are very easy to deal with. More

Got right in for my appointment. Was finished in an hour and price was reasonable. Was finished in an hour and price was reasonable. More

People here treat you real. Rude Barbara is very rude.I don't trust her at all.The other guy that helped me out he's just as rude as her Rude Barbara is very rude.I don't trust her at all.The other guy that helped me out he's just as rude as her More

They give great service and everyone is friendly. They get you in and out quickly. They get you in and out quickly. More

Service department did a fantastic job in taking care of us. Andrew is the best us. Andrew is the best More

Fast friendly service. Alfredo Garcia, my service advisor was friendly, knowledgeable and very helpful. He answered all my questions Alfredo Garcia, my service advisor was friendly, knowledgeable and very helpful. He answered all my questions More

This visit was by far the worst experience of the several visits .. was made to feel like my business was not as important as other customers..communication was terrible/ questions were answered by “don’t kn visits .. was made to feel like my business was not as important as other customers..communication was terrible/ questions were answered by “don’t know” and received contradictory answers when I would get any.. I do not feel like a valued customer. I bought car here . Always get serviced here but that may have to change .. customer service is lacking . More

Very professional staff that took care of my concerns and vehicle. I would recommend them for all service needs. vehicle. I would recommend them for all service needs. More