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Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
1,273 Reviews
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6000 19th St.

Lubbock, TX

79407

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Showing 1,273 reviews

April 15, 2025

They were curteous, timely, and communicated progress with me. Loved the concierge car return service More

by SH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara Orr
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Apr 17, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

April 15, 2025

Finance was very tricky about how they tried to add an extended warranty. Watch your sales agreement and make sure your contract matches. Sales dept was pretty good. Fair trade amount and fair amount for More

by jsloan242
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Unknown
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Apr 17, 2025 -

Gene Messer Ford of Lubbock responded

Thank you for sharing your feedback with us! We're sorry to hear that we didn’t meet your expectations. Your input is valuable, and it will help us to provide a better experience for you in the future. Rest assured, we’re looking into your concerns and will get back to you as soon as possible. We appreciate your patience and understanding. Buck Barton General Manager bbarton@genemesser.com

April 15, 2025

They were very cordial, friendly and helpful. They got us in and out very quickly. More

by Alhford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cayden Campbell
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Apr 17, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!

April 15, 2025

The dealership was clean, the service department staff was very helpful, and the valet was courteous and prompt. More

by Steve
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara Orr
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Apr 17, 2025 -

Gene Messer Ford of Lubbock responded

Steve, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 14, 2025

We bought a 2024Lincoln on Tuesday 4/7/25. Today is 4/14/25 and we still don’t have our new car. The $74K check cleared the bank on 4/9/25. No word on our car as I type this survey. Very d More

by kelvin.sharp
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jean
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Apr 17, 2025 -

Gene Messer Ford of Lubbock responded

Thank you for taking time to leave a review. We understand the frustration that the headlamp malfunctioned after recently purchasing a brand new vehicle. We have been in contact with you daily since it has happened. Jennifer or Richard have updated you throughout the process. The part got delayed, we offered you a loaner car to drive so you were not inconvenienced, offered to deliver the car to your house once completed. Part is in now, and we are diligently working to get it done as soon as possible so that you can enjoy your new vehicle. I again apologize that this has happened, and we are doing our best to make sure it is resolved as soon as possible. Thank you again for your business. If you need anything else, please do not hesitate to reach out to me or come by again and see us. Buck Barton General Manager bbarton@genemesser.com

April 14, 2025

I took my expedition in for a recall of the fan motor. They were curious and efficient. The fan is quiet now. More

by meinrobert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Haynes
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Apr 17, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

April 13, 2025

Marcus was friendly and had my car ready and back to me in less than the quoted time. Excellent experience. More

by Oliviawill91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus
Report | Print
Apr 14, 2025 -

Gene Messer Ford of Lubbock responded

Hello, thank you for your kind review; we are happy to pass along your comments to Marcus here at Gene Messer Ford Lubbock! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 12, 2025

Overall just meh and very basic nothing to write home about or to mention to anyone else More

by Drkpenguin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael
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Apr 15, 2025 -

Gene Messer Ford of Lubbock responded

Thank you for sharing your feedback with us! We're sorry to hear that we didn’t meet your expectations. Your input is valuable, and it will help us to provide a better experience for you in the future. Rest assured, we’re looking into your concerns and will get back to you as soon as possible. We appreciate your patience and understanding. Buck Barton General Manager bbarton@genemesser.com

April 10, 2025

I had few recalls fixed on my Maverick and it was so nice that they came and picked up my truck from.my job and took it to the shop and brought it back.. That's awesome service. Thank you More

by Sandiegarcia46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo Garcia
Report | Print
Apr 14, 2025 -

Gene Messer Ford of Lubbock responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 10, 2025

Very professional and in time. Work was done well and questions were addressed with well More

by vvconklin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn
Report | Print
Apr 14, 2025 -

Gene Messer Ford of Lubbock responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

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