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Gene Messer Ford of Lubbock

Lubbock, TX

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Employees
Reviews
Vehicles
4.7
1,273 Reviews
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6000 19th St.

Lubbock, TX

79407

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Showing 1,273 reviews

May 24, 2025

Very fast and efficient oil change with nothing done that wasn’t requested. Very friendly. More

by Soxxie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara
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May 26, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 24, 2025

Noah was professional very friendly kept me updated with my car my was done in a timely manner More

by Olga martinez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah
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May 25, 2025 -

Gene Messer Ford of Lubbock responded

Hi Olga, we are very happy to have provided you with such a positive experience! Until the next time we meet, take care!

May 24, 2025

Had my car for a week to replace a belt and didn’t fix the start stop issue and had to take it back. Took it back today to get oil changed that they were supposed to do when they replaced the belt but did More

by Breray16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Glen and Michael
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May 28, 2025 -

Gene Messer Ford of Lubbock responded

Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent experience. Mike Pugh will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Buck Barton General Sales Manager bbarton@Group1Auto.com

May 24, 2025

Great Customer Service by Michael. Took time to explain. Everything. Definitely come back to get work done More

by BarbSe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
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May 25, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 23, 2025

Very easy and quick. Glenn was very helpful and a pleasure to work with. The only negative was that the web site did not work for scheduling the service appointment. I More

by rjgraytex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn
Report | Print
May 24, 2025 -

Gene Messer Ford of Lubbock responded

Hi, thank you so much for your positive comments about Gene Messer Ford Lubbock! Please don't hesitate to reach out if there's anything additional we can do for you.

May 23, 2025

Excellent work and and friendly personnel from the phone answered to the service rep to the technician. More

by FDDOCG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn,cody
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May 24, 2025 -

Gene Messer Ford of Lubbock responded

Hello, thank you; we appreciate your feedback! Until the next time we meet, take care!

May 22, 2025

Outstanding Outstanding outstanding outstanding outstanding outstanding outstanding outstanding outstanding outstanding outstanding outstanding outstanding outstanding outstanding More

by frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara Orr
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May 24, 2025 -

Gene Messer Ford of Lubbock responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

May 22, 2025

Visited with Al when we came in. He was extremely helpful in us getting a Mavrick like we wanted. Would highly recommend him very knowledgeable. Everything was taken care of in a tim More

by hftinkler
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Al
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May 24, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

May 21, 2025

I’m extremely amazed and thrilled with the service I received at Gene Messer Ford. They kept me updated as to the status of my car in a timely fashion. Caden, the gentleman who worked with me, was espec More

by KDavisdds1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caden!!!
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May 24, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. If you have any further questions, please give us a call. We're always happy to help!

May 20, 2025

Fast, Friendly, Knowledgeable, and up to date contact. Glenn called me with updates and helped me purchase tires usuing my Ford Reward points More

by Dana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Norris
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May 23, 2025 -

Gene Messer Ford of Lubbock responded

Hi Dana, we're happy you found Glenn to be so supportive during your experience here at Gene Messer Ford Lubbock. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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