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Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Reviews
Vehicles
4.6
840 Reviews
Call Dealership (806) 793-2727

6000 19th St.

Lubbock, TX

79407

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Showing 840 reviews

August 01, 2024

Purchased a vehicle and they’ve had it in the shop more then I’ve been able to drive it; and when discussing a trade in would be left over 50% upside down… however didn’t mind trying to let me drive off th More

by Gonzalezkrys25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mike and Cayden
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Aug 04, 2024 -

Gene Messer Ford of Lubbock responded

Gonzalezkrys25, Thank you for informing me about your situation. Please know that we are looking into your concerns, Xaiver our Used Car Director, will be reaching out to you soon to assist. If there is anything I can do in the meantime, please feel free to contact me. Best Regards, Buck Barton General Manager bbarton@genemesser.com

August 01, 2024

Billi has helped me in the past, when I come in for a oil change she’s great at reminding me about wiper blades tire rotation , air filter things I neglect to do More

by Bill Bradley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billi she’s great
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Aug 02, 2024 -

Gene Messer Ford of Lubbock responded

Hi Bill, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Ford Lubbock! Feel free to reach out to us if you need anything. Have a wonderful day.

July 31, 2024

This dealership alway does a fabulous job when it comes to customer service. Billijo did a amazing job with an issue I had with my pickup. More

by Mjuan8198
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billijo May
Report | Print
Aug 02, 2024 -

Gene Messer Ford of Lubbock responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. Feel free to reach out to us if you need anything. Have a wonderful day.

July 31, 2024

Gene Messer is super easy to deal with and never pushy. I recommend giving them a call if you’re looking for a vehicle. More

by Rose
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alejandro Nevarez
Report | Print
Aug 02, 2024 -

Gene Messer Ford of Lubbock responded

Hi Rose, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 31, 2024

They were friendly, HONEST, and quick for the whole process! I appreciate them working the deal without all the other junk! More

by Lacee
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Deveron
Report | Print
Aug 02, 2024 -

Gene Messer Ford of Lubbock responded

Hi Lacee, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 27, 2024

Did a great job in the car. and will bring it back the next time we need service. More

by new1can
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cadyn
Report | Print
Jul 29, 2024 -

Gene Messer Ford of Lubbock responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

July 25, 2024

Good personal fast working on tracks thank you good gob workers give you a 10. More

by ramonaiglesias16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy dale
Report | Print
Jul 26, 2024 -

Gene Messer Ford of Lubbock responded

Hi, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 25, 2024

Thomas is a great salesman I truly appreciate the service I was given Thank you. More

by mmchevy78
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thomas Gonzales, Adrian
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Jul 26, 2024 -

Gene Messer Ford of Lubbock responded

Hi, thank you for your kind review; we are happy to pass along your comments to Thomas here at Gene Messer Ford Lubbock! We are always more than happy to assist you if anything else comes up. Take care!

July 25, 2024

Had a recall completed there. He glass replaced on my Bronco. Took two weeks and when I got the car back there was glue all over the body panels and the glass. Spend a couple of More

by mondo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
NA
Report | Print
Aug 02, 2024 -

Gene Messer Ford of Lubbock responded

Mondo, Thank you for informing me about your situation. Please know that we are looking into your concerns. Mike Pugh our service manager will be reaching out to you soon to assist. If there is anything I can do in the meantime, please contact me. Buck Barton General Manager bbarton@GeneMesser.com

July 24, 2024

Scammers of elderly they rip people off and they are disrespectful I never going to deal with them anymore. More

by johnnielanderos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tommy Dale Made
Report | Print
Jul 26, 2024 -

Gene Messer Ford of Lubbock responded

johnnielanderos, Thank you for informing me about your situation. Please know that we are looking into your concerns, Michael Pugh our service manager, will be reaching out to you soon to assist. If there is anything I can do in the meantime, please feel free to contact me. Buck Barton General Manager bbarton@genemesser.com

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