Gene Messer Ford of Lubbock

Disappointed in recent service. Unprofessional service representative. Had to call to see if car was even checked in after drop off. When I picked up I had to drive out of garage m Unprofessional service representative. Had to call to see if car was even checked in after drop off. When I picked up I had to drive out of garage myself in between 2 cars, almost hit garage doors. Car was filthy from recent rain. Didn’t even offer to rinse. Last time I use this location! More

I was treated with professional courtesy and was kept informed of all repairs being needed on vehicle from a team I trust. informed of all repairs being needed on vehicle from a team I trust. More

I have given my car for the recall notice, they have checked the part and gave me ahead of the tentative date. But the unhappy thing is they have not even cleaned my car, it was so dusty. If they cou checked the part and gave me ahead of the tentative date. But the unhappy thing is they have not even cleaned my car, it was so dusty. If they could have done this too i could have felt very happy. More

My experience was excellent. I had an appointment for service and they finished how much quicker than I expected. My service advisor Noah was very helpful and professional. I hat I had an appointment for service and they finished how much quicker than I expected. My service advisor Noah was very helpful and professional. I hate was able to answer all of my questions overall it was an excellent experience. More

Glenn was kind and helped me in redeeming my coupon for an oil change even though I had to adjust my appointment time. an oil change even though I had to adjust my appointment time. More

All was great at the dealership, especially Cayden. However, the call center that booked my appointment added a tire rotation to my oil change. I did not request that. Not until I was paying out did I However, the call center that booked my appointment added a tire rotation to my oil change. I did not request that. Not until I was paying out did I find out about it. Cayden was kind enough to take that charge off. More

I have had several great experiences here in the last few years. Easy Peasy oil change today with super friendly staff and great accommodations. years. Easy Peasy oil change today with super friendly staff and great accommodations. More

Glenn with Gene Messer Ford made it so easy. I took my Bronco in for new tires and he kept us informed through the whole process. I took my Bronco in for new tires and he kept us informed through the whole process. More