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Gene Messer Ford of Lubbock

Lubbock, TX

4.7
1,099 Reviews

6000 19th St.

Lubbock, TX

79407

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Showing 1,099 reviews

October 08, 2025

Great price for my trade and great price on my new Bronco. The salesman Oscar Tristan and the Assistant F&I Director Aliyah Bollegar are both excellent at their jobs! Couldn't of been paired with bett More

by rockhousefarm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Oscar Tristan, Aliyah Bollegar
Oct 09, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we're happy you found Oscar and Aliyah to be so supportive during your experience here at Gene Messer Ford Lubbock. If you have any further questions, please don't hesitate to reach out!

October 08, 2025

A great place to shop for a vehicle and they will do everything they can to help you. Brad Arrington was very nice and professional and knowledgeable about the Bronco and wanted to get the color that I More

by Squattybody
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brad Arrington
Oct 10, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 08, 2025

As a whole, I have no problems with the Dealership The Service Department needs to be aware of the items covered under the various "add on" Maintenance Agreements sold by the Sales Department. The custome More

by 24Bret
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Britton, Mike
Oct 11, 2025 -

Gene Messer Ford of Lubbock responded

Thank you for taking the time to share your feedback and for being a valued customer. We appreciate you pointing out the importance of clear communication regarding maintenance plan coverage — that’s a great reminder for our team. We’re glad to hear Mike and our service staff were able to get your wiper blades taken care of and we’ll be reviewing our internal process to ensure plan details are always understood upfront. We truly appreciate your trust and your continued business with Gene Messer Ford Lincoln! — The Gene Messer Ford Lincoln Team

October 07, 2025

Leanne was so helpful and respectful to my questions and got my job done fast More

by jonesjana54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leigh Ann Moore
Oct 10, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we're happy you found Leanne to be so supportive during your experience here at Gene Messer Ford Lubbock. Please let us know if there is anything else we can do for you; we are more than happy to help!

October 06, 2025

Great customer service thank you Caden for the timely service. Looking forward to the next visit More

by Paulanajar64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caden
Oct 09, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we're happy you found Caden to be so supportive during your experience here at Gene Messer Ford Lubbock. Feel free to reach out to us if you need anything. Have a wonderful day.

October 04, 2025

The team were great! They took care of the car and checked it all out. More

by c.renee.haney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glen.
Oct 07, 2025 -

Gene Messer Ford of Lubbock responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Ford Lubbock! Please don't hesitate to reach out if there's anything additional we can do for you.

October 03, 2025

They did a great job servicing my vehicle. Got it in and out on time. More

by Js.mahan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara
Oct 07, 2025 -

Gene Messer Ford of Lubbock responded

Hello, thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 03, 2025

Service was quick and efficient. They picked up my car and delivered it back to me. Stayed in communication regarding the service. Barbara was amazing as always she always goes above More

by Juliemitchell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara for service and Alfredo for valet service
Oct 04, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we're happy you found Barbara to be so supportive during your experience here at Gene Messer Ford Lubbock. If you have any further questions, please don't hesitate to reach out!

October 02, 2025

Very friendly, informative and clean! Explained the bill and if any questions to feel free to call. More

by paturrutia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah
Oct 04, 2025 -

Gene Messer Ford of Lubbock responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Ford Lubbock! Thank you again, and have a fantastic day!

October 01, 2025

Everyone was very welcoming and respectful at this place! Hospitality was great. Emily was very professional very friendly and considerate to work with. I was all round impressed with her work ethic and pers More

by martinezisaacjames1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily
Oct 04, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we're happy you found our staff Emily to be so supportive during your experience here at Gene Messer Ford Lubbock. Please let us know if there is anything else we can do for you; we are more than happy to help!

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