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Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Reviews
Vehicles
4.6
900 Reviews
Call Dealership (806) 793-2727

6000 19th St.

Lubbock, TX

79407

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Showing 900 reviews

May 15, 2025

Over priced overpriced over priced Ovrr priced Over priced Over priced 2000 dollars more expensive than a regular mechanic More

by johnathan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
glenn norris
Report | Print
May 18, 2025 -

Gene Messer Ford of Lubbock responded

Hi there, I would like to get some more details about your experience with us. Please reach out to us at (806) 793-2727 so we may assist you in moving forward towards a resolution.

May 14, 2025

Communicated well. Quick and affordable service on my car. Easy to make appointments. It was a great experience More

by elena.pastusek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cadyn
Report | Print
May 17, 2025 -

Gene Messer Ford of Lubbock responded

Hello Elena, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

May 14, 2025

If I could rate lower than one I would never dealt with such slow service. More

by ernestluna6475
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Barbara
Report | Print
May 17, 2025 -

Gene Messer Ford of Lubbock responded

Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Barton Buck General Manager bbarton@group1auto.com

May 12, 2025

My oil was serviced on time. Very friendly service . I didn’t have to wait long to get an appointment More

by Briand418
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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May 14, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 12, 2025

Excellent customer service and the valet service for regular maintenance is a wonderful addition. All services I have had on my vehicle have been completed professionally and in a timely manner. More

by Carrielynne
Recommend Dealer
Yes
Employees Worked With
Luis and the valet that picked up my vehicle
Report | Print
May 14, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 12, 2025

Great service with knowledgeable employees. Have never been disappointed with the service we receive there! More

by tpeck1966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
May 14, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

May 10, 2025

Service manager was complete and nice and very helpful and the staff was very helpful More

by Richard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audri-Ana
Report | Print
May 12, 2025 -

Gene Messer Ford of Lubbock responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 09, 2025

Very helpful service and costed me less than I expected! Also offered a good deal on tires and I’m so grateful! More

by theblankrune
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
Report | Print
May 12, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 08, 2025

We had a great service and polite to deal with. More knowledge in the work field. More

by glendz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cadyn at gene Messer
Report | Print
May 09, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!

May 08, 2025

Noah’s customer service was fantastic! He explained everything every step of the way! Thank you! More

by Tiffany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah
Report | Print
May 10, 2025 -

Gene Messer Ford of Lubbock responded

Hi Tiffany, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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