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Gene Messer Ford of Lubbock

Lubbock, TX

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Employees
Reviews
Vehicles
4.7
1,273 Reviews
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6000 19th St.

Lubbock, TX

79407

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Showing 1,273 reviews

May 30, 2025

My salesman Kobe Sosa was great. He helped me when no one else in town would. Got me in a new vehicle at a price I could afford. Thank you to him and Gene Messer. More

by apatchedprincess1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
KOBE SOSA
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Jun 01, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we're happy you found Kobe to be so supportive during your experience here at Gene Messer Ford Lubbock. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 30, 2025

Did a great job on my car with changing my oil in timely manner today. More

by d36chavez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cayden
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Jun 01, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 30, 2025

First brought in my vehicle for an issue a couple weeks back in which the service tech stated he couldn't find any issue but I had a log of errors on the Ford Pass app stating it was a powertrain malfuncti More

by jsj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn
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Jun 04, 2025 -

Gene Messer Ford of Lubbock responded

Thank you for sharing your feedback with us! We're sorry to hear that we didn’t meet your expectations. Your input is valuable, and it will help us to provide a better experience for you in the future. Rest assured, we’re looking into your concerns and will get back to you as soon as possible. We appreciate your patience and understanding. Buck Barton General Manager bbarton@Group1Auto.com

May 30, 2025

Ashley Ramirez was great. This was the fastest I have ever been able to buy a car More

by aliciatrevey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashley Ramirez
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Jun 01, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we're happy you found Ashley to be so supportive during your experience here at Gene Messer Ford Lubbock. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 30, 2025

Goodssssssssssssssssssssssssssss. ssssss.sssss.sssss.sss.s.s.s.s.s..s.s.s..s.s..s.s.s.s.s.s...s More

by Peternguyensuperman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glen
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Jun 01, 2025 -

Gene Messer Ford of Lubbock responded

Hello, thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 29, 2025

The sales personnel at Gene Messer are the best in town they go over and beyond to get you taken care of!!!! More

by Mjuan8198
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cass Smith
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May 30, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 29, 2025

Great service department! Very thorough and professional. They fixed what Kia couldn’t, car is running great!! More

by Campbell4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cadyn Campbell, Macyn Campbell
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May 30, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 27, 2025

Tuff was extremely helpful and knowledgeable. Luis was as well. Couldn’t have asked for a better experience. More

by jessydiane
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tuff. Luis
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May 29, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 27, 2025

Great service & fast getting in and out. Scheduled a few days in advance and they were ready for me when I got there. More

by flogmj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glen Norris
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May 29, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 25, 2025

They were extremely pleasant to work with and made every part of the process, smooth and easy. Paula, the associate that helped us in the process of looking at and finalizing which car we wanted was outstan More

by Brittany.millsap
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paula
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May 27, 2025 -

Gene Messer Ford of Lubbock responded

Hi Brittany, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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