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Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
1,273 Reviews
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6000 19th St.

Lubbock, TX

79407

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Showing 1,273 reviews

June 08, 2025

I was helped immediately and Glenn took care of all my needs with a smile More

by Slim66612
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Eric
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Jun 10, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we really appreciate your positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 06, 2025

Great customer service. I always use Barbara in service and she always is very friendly, helpful and always keeps us updated. The service department has always done a top no More

by robbywtnfl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara
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Jun 10, 2025 -

Gene Messer Ford of Lubbock responded

Hi, thank you for your kind review; we are happy to pass along your comments to Barbara here at Gene Messer Ford Lubbock! We look forward to your next visit! Take care!

June 05, 2025

On time Cayden ordered me ride to work, call me when parts were needed for my vehicle, Awesome customer service! More

by dew51diva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cayden
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Jun 09, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we're happy you found our staff Cayden to be so supportive during your experience here at Gene Messer Ford Lubbock. Please let us know if there is anything else we can do for you; we are more than happy to help!

June 05, 2025

Emily Paz is fantastic to work with. Easy and pleasant car buying experience!!! Would definitely work with Emily again. She’s pleasant, professional and knowledgeable. More

by CJones
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emily Paz
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Jun 09, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we're happy you found our staff member Emily to be so supportive during your experience here at Gene Messer Ford Lubbock. We are always more than happy to assist you if anything else comes up. Take care!

June 05, 2025

Spot on early AM, vehicle there, someone there for key, end off day,after 3,awsome follow thru,cool to see how they juggled,multiple, Thank all More

by tirefman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thomas Gonzales
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Jun 08, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

June 03, 2025

Finance presentation of vehicle service contact shady due to no option to decline service. It gives you numerous options,but declining is not one of them. More

by BS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Fernando
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Jun 08, 2025 -

Gene Messer Ford of Lubbock responded

Thank you for sharing your feedback with us! We're sorry to hear that we didn’t meet your expectations. Your input is valuable, and it will help us to provide a better experience for you in the future. Rest assured, we’re looking into your concerns and will get back to you as soon as possible. We appreciate your patience and understanding. Buck Barton General Manager bbarton@Group1Auto.com

June 03, 2025

I’ve been there several times times. David & Barbara are the best. David is the best.!!!!! More

by Fbetts7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Jun 06, 2025 -

Gene Messer Ford of Lubbock responded

Hello, your wonderful feedback and rating mean a lot to us. If you're ever in need of more help, please let us know!

June 02, 2025

Logon was helpful in helping me deal with all of the insurance paperwork. He and his team did a good job on repairing my car quickly. More

by pattyperkins86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Primarily Logan; I'm not sure who actually worked on the car
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Jun 05, 2025 -

Gene Messer Ford of Lubbock responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Ford Lubbock! Feel free to reach out to us if you need anything. Have a wonderful day.

May 31, 2025

David was very professional and courteous. Did great. Always was concerned with my time and getting the truck finished in a timely manner. More

by ninertr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Vasquez
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May 30, 2025

Service agent was outstanding! Answered all questions and promptly set up requested & recommend service . Will definitely use again More

by mseger44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cadyn
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Jun 01, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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