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Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Reviews
Vehicles
4.6
840 Reviews
Call Dealership (806) 793-2727

6000 19th St.

Lubbock, TX

79407

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Showing 840 reviews

August 22, 2024

Barbara is the best in the service department. She is always professional and no question is yo silly. More

by texasmary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara
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Aug 24, 2024 -

Gene Messer Ford of Lubbock responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

August 21, 2024

Excellent Service, very friendly. Outstanding service specials!!! The video to show the health assessment of the truck was very informative More

by Curtis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo Garcia, Stephen Tull
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Aug 24, 2024 -

Gene Messer Ford of Lubbock responded

Hi, reviews like this give us motivation and help us ensure we provide high-quality care. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

August 20, 2024

Swift service and easy coordination. I would return to this location in the future for vehicle maintenance. More

by art.garza78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cadyn
Report | Print
Aug 23, 2024 -

Gene Messer Ford of Lubbock responded

Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

August 20, 2024

Friendly and efficient. Ready on time. Fully staffed Explained options and costs. Vehicle clean post service More

by fdhromas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcos
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Aug 24, 2024 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy we could provide you with a positive experience! Until the next time we meet, take care!

August 17, 2024

After internet shopping, Gene Messer Ford was my first stop. I found a vehicle very close to what I wanted, and my sales professional, Caitlyn, had the information I needed to make the deal happen. The Br More

by L.muse
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Caitlyn Tiller, Derek Dewart, the manager
Report | Print
Aug 19, 2024 -

Gene Messer Ford of Lubbock responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

August 17, 2024

Fast friendly service. They really care about your car and safety. Very professional and personable. More

by Nwalton56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aryan Guzman
Report | Print
Aug 19, 2024 -

Gene Messer Ford of Lubbock responded

Hi, we really appreciate your feedback! We do hope we can be of assistance in the future. Take care!

August 16, 2024

Have been happy with service and work and Barbara Orr always takes care of us. More

by Jonesfam8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara Orr
Report | Print
Aug 18, 2024 -

Gene Messer Ford of Lubbock responded

Hi, we're happy to hear you had such a positive experience with Barbara! Please don't hesitate to reach out if there's anything additional we can do for you.

August 15, 2024

Never ever will I use Gene Messer Ford again. Horrible experience with a Brand New Car More

by debbiegillespie157
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Everyone
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Aug 15, 2024 -

debbiegillespie157 responded

I bought a Brand New Car 1st month I had issues with it. Had another issues with my Brand New Ford. Which set on your property for several months waiting for parts and to be fixed. I go to pick up my New Ford. It is dirty and disgusting. Took immediately to get wash. I return back to Service department due to scartches and damage to the outside of my Brand New car. While doing a complete inspection of my car. The front passenger side bumper has a big dent in it. My car has been sitting on your property for several months. This is uncalled for. Why was my Brand new car not inspected and cleaned up before being return back to me. How did it get damaged in your possession? I have pictures to show all damage that was done to it. Do not recommend the car dealer to anyone.

August 13, 2024

I have bought cars, in the past & used this dealership for service work. They are always very professional. Their prices are very competitive. More

by Lewdrill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Montelong
Report | Print
Aug 17, 2024 -

Gene Messer Ford of Lubbock responded

Hi Lewdrill, we are very happy to have provided you with such a positive experience! We do hope we can be of assistance in the future. Take care!

August 12, 2024

Everyone was very nice at this dealership. The only problem I have had is not getting to talk to the service manager when requested. I called several times and received a full voicemail messag More

by crys9752
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
Report | Print
Aug 14, 2024 -

Gene Messer Ford of Lubbock responded

Thank you for taking the time to leave a review. I apologize that this has happened. We will use this as a coaching moment to get better from and learn to better communicate. If you still need assistance feel free to email me at bbarton@genemesser.com Buck Barton, General Manager

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