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Gene Messer Ford of Lubbock

Lubbock, TX

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Vehicles
4.7
1,273 Reviews
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6000 19th St.

Lubbock, TX

79407

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Showing 1,273 reviews

June 13, 2025

All was great at the dealership, especially Cayden. However, the call center that booked my appointment added a tire rotation to my oil change. I did not request that. Not until I was paying out did I More

by rroark55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cayden
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Jun 15, 2025 -

Gene Messer Ford of Lubbock responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Ford Lubbock! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 13, 2025

Glenn was kind and helped me in redeeming my coupon for an oil change even though I had to adjust my appointment time. More

by thetexan1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn
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Jun 15, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 11, 2025

Thomas was really good at getting me the best deals possible and my payments about where I needed them to be More

by dvillasenor290
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thomas and lindaci
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Jun 15, 2025 -

Gene Messer Ford of Lubbock responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

June 11, 2025

That dealership is always friendly and sticks to their word. I have bought the last two power stokes from them and will continue to do so. The service department is second to none. More

by Leamike1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn
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Jun 15, 2025 -

Gene Messer Ford of Lubbock responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

June 11, 2025

Glenn with Gene Messer Ford made it so easy. I took my Bronco in for new tires and he kept us informed through the whole process. More

by Denise.cardenas123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn
Report | Print
Jun 13, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we're happy you found our staff Glenn to be so supportive during your experience here at Gene Messer Ford Lubbock. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 10, 2025

This was the fastest we’ve ever been in and out of a dealership. Ashley made everything happen so easily. Our daughter loves her Ford Bronco Sport!!! More

by Tcowart
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashley Ramirez
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Jun 12, 2025 -

Gene Messer Ford of Lubbock responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 10, 2025

The sales staff, primarily Alyssa Starnes and the Finance manager went above and beyond to make the sale happen. Alyssa offered and picked me up from the airport and stayed with me throughout the sale. After More

by Mac_salazar
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alyssa Starnes, and Finance Manager (forgot name)
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Jun 12, 2025 -

Gene Messer Ford of Lubbock responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 09, 2025

This is a great dealership, I have gotten several vehicles and used them for service and have always been satisfied with the employees and the quality of work that has been done. Just use a little mo More

by Pendragon840
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Vasquez
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Jun 12, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Gene Messer Ford Lubbock. If you have any further questions, please don't hesitate to reach out!

June 09, 2025

Great customer service and the work was done in a timely manner. Would definitely recommend. More

by Jon11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lius Juárez
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Jun 12, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 09, 2025

The service manager handled our service drop off professionally and efficiently. Our overall experience was excellent. More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Calderon
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Jun 12, 2025 -

Gene Messer Ford of Lubbock responded

Hello Robert, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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