Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
1,273 Reviews
Contact Dealership
View Awards

6000 19th St.

Lubbock, TX

79407

Directions

By Type

Showing 1,273 reviews

July 12, 2025

This was one of the BEST experiences we've had buying a vehicle! Thanks Devron!! More

by Catolona
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devron
Report | Print
Jul 14, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. We are always more than happy to assist you if anything else comes up. Take care!

July 12, 2025

They're great dealership with integrity they're really nice and honest .Tuff is a young kid with a lot of potential and he's a great salesman More

by Marvinmccaul
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tuff
Report | Print
Jul 14, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we're happy you found Tuff to be so supportive during your experience here at Gene Messer Ford Lubbock. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 12, 2025

Angil did a great job staying on top of and keeping me informed on repair which I was told would be two weeks out but was done in 9 days. More

by B5bar3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angil
Report | Print
Jul 14, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we're happy you found Angil to be so supportive during your experience here at Gene Messer Ford Lubbock. Please let us know if there is anything else we can do for you; we are more than happy to help!

July 11, 2025

As per usual the air filter was not checked, so I went and paid to get a new on. If this website allowed me to post pics I’d show it. I don’t know why I keep going back to this place it never changes, it More

by Ghost
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
NA
Report | Print
Jul 15, 2025 -

Gene Messer Ford of Lubbock responded

Hi – Thank you for bringing this to our attention. We’re truly sorry to hear about your recent experience, and we understand your frustration. The delay during your oil change appointment and the concern regarding the air filter are not acceptable, and we sincerely apologize. Regarding the air filter, it’s clear we missed the mark in both communication and service. We want to assure you that this is not reflective of the standards we hold ourselves to at Gene Messer Ford Lubbock. Our Service Manager, Michael Pugh, will be reaching out to you personally to learn more about your visit and make this right. Your feedback helps us improve, and we hope to have the opportunity to regain your trust. Sincerely, The Gene Messer Ford Lubbock Team

July 10, 2025

Very knowledgeable about my truck explain what I wanted and fulfilled to my expectations and also got a car wash Thanks More

by tdeanmabe
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Noah
Report | Print
Jul 13, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we really appreciate your comments! If you have any other questions, please don't hesitate to contact us.

July 10, 2025

Service was extremely timely and very hassle free. The staff knew what they were doing and kept me updated. Thank you and great job. More

by johnnyj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara
Report | Print
Jul 13, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we really appreciate your comments! If you have any other questions, please don't hesitate to contact us.

July 10, 2025

The service at Gene Messer is always friendly, fast and reliable. Glenn Nelson is my service agent. I can always relay on him to give me updates and make things easier for me. More

by atklubbock@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Nelson
Report | Print
Jul 13, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we really appreciate your comments! If you have any other questions, please don't hesitate to contact us.

July 09, 2025

Always excellent service! 'Always excellent service! Always excellent service! Always excellent service! 'Always excellent service! Always excellent servi More

by jerryguynes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Britton
Report | Print
Jul 11, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 03, 2025

Always the best service! ! If we need a car for Dr appointments they have one for us and always quick to get our work done!! One phone call to Barbara and it is taken care of More

by Curtis
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara
Report | Print
Jul 04, 2025 -

Gene Messer Ford of Lubbock responded

Hi Curtis, thanks for your praise and kind comments about Barbara. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 03, 2025

Barbarra was so kind and knowledgeable on everything ! Really loved having her help me out. Meant the world to me to have someone who cared about my vehicle as much as I do help me out. More

by Maximusgarcia12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbarra
Report | Print
Jul 04, 2025 -

Gene Messer Ford of Lubbock responded

Hi, thank you for your kind review; we are happy to pass your comments to Barbarra here at Gene Messer Ford Lubbock! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

1
...
32
33
34
...
128