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Gene Messer Ford of Lubbock

Lubbock, TX

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Employees
Reviews
Vehicles
4.7
1,273 Reviews
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6000 19th St.

Lubbock, TX

79407

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Showing 1,273 reviews

July 20, 2025

Dropped my truck off for oil change at 9:20 am. I did not receive a text until 2:15 pm that it was ready for pick up. Extremely poor service. For oil and filter change. More

by davisonmike773
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Britton
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Jul 23, 2025 -

Gene Messer Ford of Lubbock responded

Thank you for bringing this to our attention. We apologize for the delay in completing your oil change and are taking steps to ensure timeliness moving forward. We are committed to improving your experience on your next visit. If you would like to further discuss, please feel free to reach out to us! - Gene Messer Ford Lubbock team

July 20, 2025

Britton handled himself in a professional manner. Easy transaction and provided a shuttle service home and back to the dealership! Used my rewards and paid less than 15 dollars for an oil change! More

by Orlando07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Britton
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Jul 21, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we're happy you found our staff Britton to be so supportive during your experience here at Gene Messer Ford Lubbock. We are always more than happy to assist you if anything else comes up. Take care!

July 17, 2025

I received excellent and professional service from the young sells man who answered all my questions and was very attentive to our needs. More

by cezarcervantez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tommy Lee Leon
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Jul 19, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

July 17, 2025

Understanding of what is asked if there is something that needs to be fixed or even if you purchasing More

by Jennifer.robinson1808
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashley ramiez
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Jul 19, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

July 17, 2025

Fast, courteous, efficient, knowledgeable personnel and technicians quickly handled my concerns and requests while listening to my needs. More

by MustangF150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cadyn Campbell
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Jul 19, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

July 16, 2025

Always have a good experience here. Purchased the car here in November and brought it in today for oil change and tire rotation. Britton made sure everything went smoothly and Jacob s More

by Mike
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Britton, Jacob
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Jul 18, 2025 -

Gene Messer Ford of Lubbock responded

Hi Mike, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 15, 2025

Totally satisfied and great deal. Sales person very knowledgeable and helpful. I would recommend dealership to anyone who is interested in purchasing a vehicle. More

by Peanut butter
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cass Smith
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Jul 16, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. We are always more than happy to assist you if anything else comes up. Take care!

July 15, 2025

Audri-ana was very helpful and took care of our service needs. The technicians and advisors are professional and courteous. More

by enaudc1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audri-Ana, Barbara, Logan
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Jul 16, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 15, 2025

Great Service and very reliable. Got me in and out in a timely manner and kept me informed the entire time. More

by jonathan_mecalco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Britton
Report | Print
Jul 16, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 12, 2025

Checking in was easy. Britten took good care of us and kept in touch until the service was complete. He got back to us as soon as the vehicle was done. Very happy with More

by jfields
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Britton and Jose
Report | Print
Jul 15, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. If you have any further questions, please give us a call. We're always happy to help!

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