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Gene Messer Ford of Lubbock

Lubbock, TX

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Employees
Reviews
Vehicles
4.7
1,273 Reviews
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6000 19th St.

Lubbock, TX

79407

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Showing 1,273 reviews

July 28, 2025

Advisor was difficult to deal with at moments. Seeming unhelpful when need proper documents for adjuster, came across very condescending and stubborn in ways at times More

by Howardhyde
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn
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Jul 28, 2025 -

Howardhyde responded

Experience could’ve been better

July 28, 2025

Sales person did an excellent job. Finance person pleasant & professional. Excellent variety of products. I’m happy More

by randy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dameran
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Jul 29, 2025 -

Gene Messer Ford of Lubbock responded

Hi Randy, thank you so much for your positive comments about Gene Messer Ford Lubbock! If you have any further questions, please give us a call. We're always happy to help!

July 28, 2025

Amazing staff with great customer service care. Staff are professional and take time to answer all questions More

by ahernsr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Glen
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Jul 29, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. Please don't hesitate to reach out if there's anything additional we can do for you.

July 27, 2025

David was professional and very efficient. Whenever I am back in town I will definitely have my service work done with him More

by Jim T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David service
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Jul 29, 2025 -

Gene Messer Ford of Lubbock responded

Hi Jim, thank you for your kind review; we are happy to pass along your comments to David here at Gene Messer Ford Lubbock! We can't wait to see you again, have a great day.

July 26, 2025

Angie was the best and most knowledgeable vehicle Service Advisor I've had the privilege of dealing with in years! Thanks! Only 4 stars today, however; although It was a Saturday morning, and very busy. I' More

by Biker Doug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Davila
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Aug 03, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we're happy you found Angie to be so supportive during your experience here at Gene Messer Ford Lubbock. Feel free to reach out to us if you need anything. Have a wonderful day.

July 25, 2025

Great service; referred me to different place to get my tire fixed cheaper down the street More

by alexisaguilar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
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Jul 27, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

July 24, 2025

Gene Messer is my go to no matter what car i want to buy! Great selection! Friendly service! I love my new Lincoln Corsair! Thank you ! More

by mgn120568
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aliyah Bollegar
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Jul 28, 2025 -

Gene Messer Ford of Lubbock responded

Hi, thank you so much for your positive comments about Gene Messer Ford Lubbock! Please don't hesitate to reach out if there's anything additional we can do for you.

July 24, 2025

The salesman was great. But the car has issues that needs to be fixed. Ok? More

by Txveteran1968
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thomas Gonzalez
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Jul 27, 2025 -

Gene Messer Ford of Lubbock responded

Hi, thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

July 24, 2025

Fast service. Excellent customer service from Michael. We buy our vehicles from Gene Messer Ford. Great trucks! More

by sholdridge50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
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Jul 26, 2025 -

Gene Messer Ford of Lubbock responded

Hello, thank you for sharing your positive experience! If you have any further questions, please don't hesitate to reach out!

July 23, 2025

They have always helped us with ALL of our new truck needs. From repairs to upgrades. Barbara our service advisor goes above and beyond. Ernest the master mechanic is absolutely the one to have to work More

by joe.perez.1018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara Orr and Ernest
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Jul 24, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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