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Gene Messer Ford of Lubbock

Lubbock, TX

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6000 19th St.

Lubbock, TX

79407

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Showing 899 reviews

May 22, 2025

Visited with Al when we came in. He was extremely helpful in us getting a Mavrick like we wanted. Would highly recommend him very knowledgeable. Everything was taken care of in a tim More

by hftinkler
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Al
May 24, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

May 21, 2025

I’m extremely amazed and thrilled with the service I received at Gene Messer Ford. They kept me updated as to the status of my car in a timely fashion. Caden, the gentleman who worked with me, was espec More

by KDavisdds1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caden!!!
May 24, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. If you have any further questions, please give us a call. We're always happy to help!

May 20, 2025

Fast, Friendly, Knowledgeable, and up to date contact. Glenn called me with updates and helped me purchase tires usuing my Ford Reward points More

by Dana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Norris
May 23, 2025 -

Gene Messer Ford of Lubbock responded

Hi Dana, we're happy you found Glenn to be so supportive during your experience here at Gene Messer Ford Lubbock. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 19, 2025

I went to this dealership to fix my convertible top. The maintenance took over 2 months and they were awful about communicating even after being switched to a different service rep. Then Mike the servic More

by M_white22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike, Caden, Michael
May 23, 2025 -

Gene Messer Ford of Lubbock responded

We apologize that despite our efforts; we were unable to fully address your concerns. We understand your disappointment, and we value your business. If there's anything we can do to change your perception of our dealership in the future, please don't hesitate to reach out. We would appreciate the opportunity to earn your trust back. Buck Barton General Manager bbarton@genemesser.com

May 19, 2025

Excellent service! Not only did the staff serviced my car the same day, they delivered my car straight to my address (something that so few dealerships rarely do). More

by tony.b
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Calderon
May 22, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 19, 2025

I am writing to formally express my extreme disappointment with the service department at Gene Messer. I have never encountered such a frustrating and poorly managed experience in all my years More

by K. Bewley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cody & Noah
May 22, 2025 -

Gene Messer Ford of Lubbock responded

Thank you for sharing your feedback with us! We're sorry to hear that we didn’t meet your expectations. Your input is valuable, and it will help us to provide a better experience for you in the future. Rest assured, we’re looking into your concerns and will get back to you as soon as possible. We appreciate your patience and understanding. Buck Barton General Manager bbarton@Group1Auto.com

May 18, 2025

Hi. Techs forgot to put the air valve cap back on one of my tires. More

by Jesus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cadyn
May 21, 2025 -

Gene Messer Ford of Lubbock responded

Hi there, I would like to get some more details about your experience with us. Please reach out to us at (806) 793-2727 so we may assist you in moving forward towards a resolution.

May 17, 2025

They were having an oil change special today. I was not aware but needed an oil change. They Ubered me home while they worked on my vehicle, and then ubered me back to the store to pick it up whe More

by PennyC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah, I believe.
May 20, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 15, 2025

Over priced overpriced over priced Ovrr priced Over priced Over priced 2000 dollars more expensive than a regular mechanic More

by johnathan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
glenn norris
May 18, 2025 -

Gene Messer Ford of Lubbock responded

Hi there, I would like to get some more details about your experience with us. Please reach out to us at (806) 793-2727 so we may assist you in moving forward towards a resolution.

May 14, 2025

Communicated well. Quick and affordable service on my car. Easy to make appointments. It was a great experience More

by elena.pastusek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cadyn
May 17, 2025 -

Gene Messer Ford of Lubbock responded

Hello Elena, we appreciate you taking the time to leave us this feedback. We hope you have a great day!