
Gene Messer Ford of Lubbock
Lubbock, TX
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All was great at the dealership, especially Cayden. However, the call center that booked my appointment added a tire rotation to my oil change. I did not request that. Not until I was paying out did I However, the call center that booked my appointment added a tire rotation to my oil change. I did not request that. Not until I was paying out did I find out about it. Cayden was kind enough to take that charge off. More
I have given my car for the recall notice, they have checked the part and gave me ahead of the tentative date. But the unhappy thing is they have not even cleaned my car, it was so dusty. If they cou checked the part and gave me ahead of the tentative date. But the unhappy thing is they have not even cleaned my car, it was so dusty. If they could have done this too i could have felt very happy. More
That dealership is always friendly and sticks to their word. I have bought the last two power stokes from them and will continue to do so. The service department is second to none. word. I have bought the last two power stokes from them and will continue to do so. The service department is second to none. More
This was the fastest we’ve ever been in and out of a dealership. Ashley made everything happen so easily. Our daughter loves her Ford Bronco Sport!!! dealership. Ashley made everything happen so easily. Our daughter loves her Ford Bronco Sport!!! More
The sales staff, primarily Alyssa Starnes and the Finance manager went above and beyond to make the sale happen. Alyssa offered and picked me up from the airport and stayed with me throughout the sale. After manager went above and beyond to make the sale happen. Alyssa offered and picked me up from the airport and stayed with me throughout the sale. After some hiccups with the financing, the Finance Manager was able to make the sale by via alternate financing options. These two are true and outstanding professionals who have mastered their jobs. Great work from both of them. More