Gene Messer Ford of Lubbock

All was great at the dealership, especially Cayden. However, the call center that booked my appointment added a tire rotation to my oil change. I did not request that. Not until I was paying out did I However, the call center that booked my appointment added a tire rotation to my oil change. I did not request that. Not until I was paying out did I find out about it. Cayden was kind enough to take that charge off. More

I have had several great experiences here in the last few years. Easy Peasy oil change today with super friendly staff and great accommodations. years. Easy Peasy oil change today with super friendly staff and great accommodations. More

I have given my car for the recall notice, they have checked the part and gave me ahead of the tentative date. But the unhappy thing is they have not even cleaned my car, it was so dusty. If they cou checked the part and gave me ahead of the tentative date. But the unhappy thing is they have not even cleaned my car, it was so dusty. If they could have done this too i could have felt very happy. More

Glenn with Gene Messer Ford made it so easy. I took my Bronco in for new tires and he kept us informed through the whole process. I took my Bronco in for new tires and he kept us informed through the whole process. More

Thomas was really good at getting me the best deals possible and my payments about where I needed them to be possible and my payments about where I needed them to be More

That dealership is always friendly and sticks to their word. I have bought the last two power stokes from them and will continue to do so. The service department is second to none. word. I have bought the last two power stokes from them and will continue to do so. The service department is second to none. More

This was the fastest we’ve ever been in and out of a dealership. Ashley made everything happen so easily. Our daughter loves her Ford Bronco Sport!!! dealership. Ashley made everything happen so easily. Our daughter loves her Ford Bronco Sport!!! More

The sales staff, primarily Alyssa Starnes and the Finance manager went above and beyond to make the sale happen. Alyssa offered and picked me up from the airport and stayed with me throughout the sale. After manager went above and beyond to make the sale happen. Alyssa offered and picked me up from the airport and stayed with me throughout the sale. After some hiccups with the financing, the Finance Manager was able to make the sale by via alternate financing options. These two are true and outstanding professionals who have mastered their jobs. Great work from both of them. More

Great customer service and the work was done in a timely manner. Would definitely recommend. manner. Would definitely recommend. More

The service manager handled our service drop off professionally and efficiently. Our overall experience was excellent. professionally and efficiently. Our overall experience was excellent. More