Gene Messer Ford of Lubbock

Avoid Gene Messer Ford service department! !! I took my Ford Escape into what I thought was a trusted certified Ford technician, for routine maintenance. They replaced my brake pads, calipers !! I took my Ford Escape into what I thought was a trusted certified Ford technician, for routine maintenance. They replaced my brake pads, calipers and struts. When I left the service department my car didn't sound quite right; by the time I drove on the highway to Idalou where I reside, the sound of metal on metal was very prominent while driving. Took it back in, and my service advisor Glenn indicated the calipers were installed backwards. I came to pick it up, to find the story changed to a "bent pin". We asked if there was any damage to the car a result of their poor work and was assured there was not. I made the drive on the highway once again, and this time my car lost power and everything on the dashboard lit up and wouldn't accelerate and none of the gages would read. I've tried to contact the service department as well as numerous attempts to Mike Pugh the service manager, with no response. If you don't want a perfectly fine and safe car to become a driveway ornament you're making payments on, do NOT take it to Gene Messer Ford! More

There was not a lot of pressure pushing you to buy something which is great something which is great More

Had to take my lincoln in for multiple recalls. Staff was rude and tried saying it would take 3 or 4 days to fix and that didn't include weekend days.. it would be 2 months before I could get a loa Staff was rude and tried saying it would take 3 or 4 days to fix and that didn't include weekend days.. it would be 2 months before I could get a loaner car if I waited to fix recalls More

They have great service and an amazing customer service team they go above and beyond to meet the customer needs. team they go above and beyond to meet the customer needs. More

I recently took my vehicle for service and the people took care within a good time frame and with cordial service. took care within a good time frame and with cordial service. More

I had wanted a Mini Cooper for years and when it came time to retire my 2008 Jaguar I began a tireless search. I am handicapped and have difficulty with walking but they accommodated me very nicely. I fo time to retire my 2008 Jaguar I began a tireless search. I am handicapped and have difficulty with walking but they accommodated me very nicely. I found a 2022 Mini Countryman at Messer Ford and inquired about a test drive. I received word back from a very nice young man with a first name I can’t pronounce but I believe his last name is Wyatt. He said the Mini wasn’t available for a test drive for several days while A small electronic issue was repaired. I asked if I could place a deposit down to hold it for me until I could drive it. He said affirmative and that’s what we did. When it was ready I test drove it and loved it immediately. With mister Watts assistance and the assistance of Finance Manager Aliyah Bollegar I purchased the car. At first I didn’t want the extended warranty and declined it. After sleeping on it over night I decided it was a good idea to buy it. My team went to work on it and they had it ready for me to sign in my car that evening saving me a difficult walk inside. THANKS GUYS, I love the car. 👍 More

Great service and amenities and services for hours of business in the day great services business in the day great services More

I have been buying vehicles from this dealership for 20 years, and have been treated with respect and the staff have been courteous every transaction. Salesman has helped, and the service department always years, and have been treated with respect and the staff have been courteous every transaction. Salesman has helped, and the service department always address any issues I’ve had. More

Got our vehicle in out quickly. All repairs and service was taken care of. Thanks!! All repairs and service was taken care of. Thanks!! More

I received great service at Gene Messer, with frequent updates on what progress was being made. updates on what progress was being made. More