Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a Review

Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
1,273 Reviews
Contact Dealership
View Awards

6000 19th St.

Lubbock, TX

79407

Directions

By Type

Showing 1,273 reviews

September 11, 2025

They had prompt service, good service advisor, and shuttle service very convenient thanks very much More

by acware
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leigh ann
Report | Print
Sep 14, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 11, 2025

Great friendly people people to work with. They worked hard to earn my business and have made sure I’m still happy days after the purchase!! More

by Doug
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shannon
Report | Print
Sep 14, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 10, 2025

They were very good kept me updated on my truck. They called me and let me know when it getting worked on More

by Anytimetowing10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbra
Report | Print
Sep 11, 2025 -

Gene Messer Ford of Lubbock responded

Hi, thank you for the positive feedback! We are glad that our team kept you updated on your truck and that you were satisfied with our communication. We strive to provide excellent service to all of our customers.

September 10, 2025

Service department has great check-in, check-out system and communicates throughout time in waiting area More

by melbalindalongoria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Calderon
Report | Print
Sep 11, 2025 -

Gene Messer Ford of Lubbock responded

Hi, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out to us if there's anything more we can do!

September 06, 2025

Slow, drawn out service. Took 3 1/2 weeks for 5-6 days or actual work on my truck. And in the end the main item I took it in for still isn’t fixed. More

by Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Report | Print
Sep 09, 2025 -

Gene Messer Ford of Lubbock responded

Thank you for your feedback and for sharing your experience with us. I want to sincerely apologize for the extended time it took to complete the work on your truck and that the main issue you brought it in for still hasn’t been resolved. That’s not the level of service we aim to provide. I’d like the opportunity to make this right for you. Please reach out to our service manager Michale Pugh or our Service Director Michale Purser at 806-793-2727 so we can review your repair in detail and get this corrected as quickly as possible. We appreciate your patience and the chance to earn back your trust. — Gene Messer Ford Lubbock

September 06, 2025

They worked and gave me a good deal on my truck. Service center did a good job and took care of the few things that needed fixed. More

by J6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audriana
Report | Print
Sep 14, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are so happy to read such a great review about Gene Messer Ford Lubbock! We hope to be of service to you again in the future.

September 05, 2025

We really appreciate Noah’s help during this difficult time without a vehicle. However we were able to borrow one. More

by Carolyn Woloten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah
Report | Print
Sep 07, 2025 -

Gene Messer Ford of Lubbock responded

Carolyn, thank you for your kind words and this wonderful review! If you have any further questions, please give us a call. We're always happy to help!

September 04, 2025

Friendly and professional very informative nolegeable about the job they are doing to your vehicle More

by ni_modo55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LeighAnnMoore
Report | Print
Sep 07, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. Thank you, and have a fantastic day!

September 03, 2025

Gene Messer ford was awsome would recommend them to everyone the service I received was outstanding More

by Davidadams427
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paula Nguyen
Report | Print
Sep 07, 2025 -

Gene Messer Ford of Lubbock responded

Hi, thank you for your glowing review! We are thrilled you had an amazing experience with us at Gene Messer Ford Lubbock. We appreciate your recommendation and look forward to serving you again.

September 03, 2025

Courteous, helpful, informative, and willingness to take the time to hear you out. Steve even helped me with the ID.me military discount certificate. Whole experience was phenomenal. I did not feel rushed a More

by EvoMike44
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve, Aliyah, sales manager
Report | Print
Sep 07, 2025 -

Gene Messer Ford of Lubbock responded

Hi, thank you for your kind review; we are happy to pass your comments to Steve here at Gene Messer Ford Lubbock! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

1
...
24
25
26
...
128