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Gene Messer Ford of Lubbock
Lubbock, TX
1,273 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 1,273 reviews
October 03, 2025
Service was quick and efficient. They picked up my car and delivered it back to me. Stayed in communication regarding the service. Barbara was amazing as always she always goes above They picked up my car and delivered it back to me. Stayed in communication regarding the service. Barbara was amazing as always she always goes above and beyond. More
by Juliemitchell
Employees Worked With
Barbara for service and Alfredo for valet service
October 01, 2025
Everyone was very welcoming and respectful at this place! Hospitality was great. Emily was very professional very friendly and considerate to work with. I was all round impressed with her work ethic and pers Hospitality was great. Emily was very professional very friendly and considerate to work with. I was all round impressed with her work ethic and personality - wonderful service. 💯💯 More
by martinezisaacjames1
Employees Worked With
Emily
September 28, 2025
Great customer service . Vehicle done in timely manner . They make sure to inspect vehicle and are not pushy about trying to up-sale you something Vehicle done in timely manner . They make sure to inspect vehicle and are not pushy about trying to up-sale you something More
by juliapuentes407
Employees Worked With
David
September 27, 2025
The reason my review is so poor is because it took them 23 days to return my F150 to me. Once evaluated.(which took three days. ) It was determined that it needed a transmission overhaul. Parts were ordere 23 days to return my F150 to me. Once evaluated.(which took three days. ) It was determined that it needed a transmission overhaul. Parts were ordered that same day and received the next day. Messer Ford claims that the reason it took so long was because they only have one transmission tech. You would think that with the fleet of trucks and cars they have and have sold, that they would have at least two maybe even three transmission techs available to work on transmissions!!! I do believe they fixed my problem with my truck, however, if I needed my truck for work, I would’ve been out of work for three weeks!!!!! That’s insane.!! And don’t get me started about the level of communication. they gave me and the updates on my truck. I had to ask several times for an update, waiting in some cases for more than four days for a response from the service person. Come on Gene Messer Ford, you can do better… More
by Jay
Employees Worked With
Audri-Ana
September 27, 2025
Friendly service. They were very busy and my repair took longer than expected, but they did a great job and I am happy to have my car back, better than it was before They were very busy and my repair took longer than expected, but they did a great job and I am happy to have my car back, better than it was before I took it in! More
by Jenny
Employees Worked With
David, Hannah
