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Gene Messer Ford of Lubbock

Lubbock, TX

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Employees
Reviews
Vehicles
4.7
1,273 Reviews
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6000 19th St.

Lubbock, TX

79407

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Showing 1,273 reviews

November 03, 2025

Service department was great. Brought the car in for a recall and work was done fast! More

by lucas.a.schofield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Britton
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Nov 04, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Gene Messer Ford Lubbock. If you have any further questions, please don't hesitate to reach out!

November 03, 2025

Great experience! The shop is great and had our car like new. Great people to do business with! More

by Dale Woodul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Purser
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Nov 04, 2025 -

Gene Messer Ford of Lubbock responded

Hi Dale, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

November 03, 2025

As always service is awesome. Glenn Norris my service advisor is always there to accomodate everytime i need service for our cars. Best service as always! More

by paul f.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Norris
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Nov 04, 2025 -

Gene Messer Ford of Lubbock responded

Hello Paul, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Gene Messer Ford Lubbock. If you have any further questions, please don't hesitate to reach out!

November 03, 2025

It was a routine vehicle checkup and Elizabeth’s customer service and care were/are tops. More

by Chanco2414
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth (Leeanne)
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Nov 03, 2025 -

Gene Messer Ford of Lubbock responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Ford Lubbock! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 02, 2025

I called and they got me in the same day and got me fixed up before I go on a trip thank you. More

by Michael H.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbra
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Nov 03, 2025 -

Gene Messer Ford of Lubbock responded

Hi Michael, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

November 01, 2025

Dealership opened up on time service agent was readily available asked questions took care of everything especially my special request time during service was reasonable everything was explained needed re More

by bobtexasfirefighter
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
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Nov 03, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

October 31, 2025

One of the best less stress . dealer ship that I have ever experienced fast and easy More

by mbgill7704
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emily
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Nov 02, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

October 31, 2025

Very good communications from service advisors. The updates were timely and very informative. I felt like they were taking care of me. More

by jaimeyslas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leigh Ann and Noah
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Nov 02, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

October 29, 2025

Friendly. Great service. Very exceptional work. Highly recommend this shop for anyone that needs first rate body work. More

by bobbwinchell54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan
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Oct 30, 2025 -

Gene Messer Ford of Lubbock responded

Hi, your wonderful feedback and rating mean a lot to us. Until the next time we meet, take care!

October 29, 2025

Dealership was great easy process to handle everything. Sales person was great and made everything easy More

by Zanderkadeluera
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paula,Nguyen
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Oct 30, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we're glad you had such a wonderful experience with us! We hope to see you soon!

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