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Gene Messer Ford of Lubbock

Lubbock, TX

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Employees
Reviews
Vehicles
4.7
1,273 Reviews
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6000 19th St.

Lubbock, TX

79407

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Showing 1,273 reviews

November 17, 2025

Took my Bronco for its maintenance checkup. Service was very kind and attentive. The time window he gave me was accurate. Very generous and a great help with my car. More

by cyn.perez.val
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Calderon
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Nov 19, 2025 -

Gene Messer Ford of Lubbock responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here! Please don't hesitate to reach out if there's anything additional we can do for you.

November 15, 2025

Service department is always prompt and courteous. After service is complete, the technician goes over the work that was performed on your vehicle. More

by Rcontreras1551
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Nov 16, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. Feel free to reach out to us if you need anything. Have a wonderful day.

November 14, 2025

I have always received excellent service when I bring my F-150 Pickup in for service. Today my service tech was Glenn. He was very kind courteous providing me service on my truck. More

by Lindaweddle41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn
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Nov 16, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. If you have any further questions, please don't hesitate to reach out!

November 13, 2025

Friendly, knowledgeable salesman, very clean facilities, nice selection of vehicles, I felt like we were treated fairly with straight forward pricing. More

by jcparker
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tuff, Braydon, Luis
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Nov 15, 2025 -

Gene Messer Ford of Lubbock responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here! Please don't hesitate to reach out if there's anything additional we can do for you.

November 07, 2025

Trade was easy and seamless with no hassle. The entire process was done on line. More

by Pal
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tuff
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Nov 08, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we really appreciate your positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

November 06, 2025

Took my Aviator in for 3 recall repairs. They kept me informed about the repairs. More

by jeanie_wohl
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah
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Nov 07, 2025 -

Gene Messer Ford of Lubbock responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

November 06, 2025

Came in for an oil change. Great customer service through out the experience. Very pleased with how quickly the oil was changed and I was on the road again. More

by Holden F
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LeighAnn (Stephanie) Moore
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Nov 06, 2025 -

Gene Messer Ford of Lubbock responded

Hi Holden, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Ford Lubbock! Thank you again, and have a fantastic day!

November 06, 2025

Great job at getting the recall done in a fast and efficient way. Thank you Brent for killing that spider I couldn't find. And great job to Michael for the communication on my vehicle. More

by danaburger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent the mechanic and Michael the advisor
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Nov 06, 2025 -

Gene Messer Ford of Lubbock responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Ford Lubbock! Thank you again, and have a fantastic day!

November 04, 2025

Excellent service. See Barbara for assistance. She is awesome! Just make sure to set an appointment. More

by Fred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara Orr
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Nov 05, 2025 -

Gene Messer Ford of Lubbock responded

Hi Fred, thank you for your kind review; we are happy to pass along your comments to Barbara here at Gene Messer Ford Lubbock! We can't wait to see you again, have a great day.

November 04, 2025

They listened to the issues and got straight to business. Finished the task in a timely manner. Lounge area had free amenities like water and coffee as well TV and free wifi. More

by L.D.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dee Kyle,
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