Gene Messer Ford of Lubbock

Broken Down in Lubbock! I had just moved-in my college student at Texas Tech when I was departing the campus parking lot heading back to Colorado on a Sunday. I had an unfor I had just moved-in my college student at Texas Tech when I was departing the campus parking lot heading back to Colorado on a Sunday. I had an unfortunate car breakdown where steam was coming from underneath the hood. Forced to spend another night in Lubbock, it was recommended to visit Messer dealership the following day. Promptly showing up on Monday by 0700 (first in line) I was informed that the dealership was days behind schedule and they would not be able to work me in until Wednesday. Of course this was unacceptable to me and my predicament being from out of state. My only request is to have my Ford Edge be evaluated that day so I can make the appropriate decision as to extend another hotel stay (not fun) or make other arrangements to get back to my residence in Colorado. I was pleasantly surprised when I was informed about 1300 that my vehicle had been diagnosed and parts are in house and would be ready by 1700! I am grateful for the service department on managing to work me in but also getting me on the road later that day (1630). More

Great Service! Matt takes great care of us and our cars. He treats me as if I am the only customer. The shuttle drivers are so courteous while transporting me From Matt takes great care of us and our cars. He treats me as if I am the only customer. The shuttle drivers are so courteous while transporting me From home to the dealership. I love being a customer here! More

Effect Service Antone was eager, yet polite on helping with my servic needs. Gave pricing and what was included. He verified that car warranty was accepted here. W Antone was eager, yet polite on helping with my servic needs. Gave pricing and what was included. He verified that car warranty was accepted here. When I picked up my car, he review the report with, very informative. I mentipned to him a small issue i was having in which he was familiar. He gave an estimate Overall I was pleased More

Saved during graduation! We were on our way to Lubbock and got a flat tire that was not repairable. Everything was closed. The next morning. Gene Messer Lincoln saved us. Our We were on our way to Lubbock and got a flat tire that was not repairable. Everything was closed. The next morning. Gene Messer Lincoln saved us. Our son was graduating from Texas Tech (History Master). They picked our MKX up from graduation and brought it to us before we needed to leave town. We stayed right on schedule. More

Tire service Helped me pick put good reliable tires and got then put on quickly. Was very friendly and helped decide which would be best for what i need them for. Helped me pick put good reliable tires and got then put on quickly. Was very friendly and helped decide which would be best for what i need them for. More

Service Good service! Cas was awesome help today! Gene messer has always had great service and employees. Service department is second to none in lubbock area Good service! Cas was awesome help today! Gene messer has always had great service and employees. Service department is second to none in lubbock area More

Sales Ritchie was great, made car buying easy, I liked the no pressure I felt while there every employee I dealt with was great. Only complaint was finan Ritchie was great, made car buying easy, I liked the no pressure I felt while there every employee I dealt with was great. Only complaint was financing needs more than one employee spent at least an hour waiting More

Service provide The service advisor did a great job of taking care of the service I needed. She reviewed everything that was done to my truck and explained some thing The service advisor did a great job of taking care of the service I needed. She reviewed everything that was done to my truck and explained some things that might be needed to be done in the future. Plus she provided cost estimates. More

Inspection Although the people who work here are nice, do not be fooled by the cost of certain services. In my particular case they quoted me a price of $53.00 t Although the people who work here are nice, do not be fooled by the cost of certain services. In my particular case they quoted me a price of $53.00 to change a light on truck, a light bulb for my brake light to be exact. Being skeptical of this price, I went to a nearby autozone where I purchased a bulb for $3.00 tax and all. Using only a screwdriver to unscrew two screws and approximately 2 minutes I changed the bulb with little effort. In short the people were nice, but don't be susceptible to overpaying for simple services, such as changing a bulb. More

Excellent service. The service department went above and beyond to make sure my vehicle was running properly. The associates were very friendly and helpful. I would high The service department went above and beyond to make sure my vehicle was running properly. The associates were very friendly and helpful. I would highly recommend them to friends and family. More