Gene Messer Ford of Lubbock

Service Department My heater wasn't working 2 days before a big cold front was coming. I first called another Ford dealership and they couldn't get me in for almost a we My heater wasn't working 2 days before a big cold front was coming. I first called another Ford dealership and they couldn't get me in for almost a week. I called Gene Messer Ford on 19th and Loop 289 and spoke to Ryan and he said they could get me in Today! What's more he said they could make sure I had a ride and even Free rental car for a couple days if they had to keep it. Great! I took my car in and met Matt. He said the same and was as courteous and professional as could be! They honored my warranty, got my heater back in tip top shape and even washed and vacuumed my car! They got me to work on time and picked up on time and the shuttle drivers were great too! Both Matt and Ryan were adamant that they Wanted to get my heater working before this cold snap hit. And they sure did. In this day and age there is a real Shortage of service. But not at Gene Messer Ford. I will not go anywhere else if I ever need service again. I HIGHLY recommend them! Thank You Gene Messer Ford Staff for everything!!! More

Great Sales Staff In and out no hassles with a good price. Would highly recommend. I did not have to haggle to get a good offer for my trade. In and out no hassles with a good price. Would highly recommend. I did not have to haggle to get a good offer for my trade. More

Exelance The place is always clean. I'm always treated with respect. And my questions are always answered honestly. I would recommend this place to anyone. The The place is always clean. I'm always treated with respect. And my questions are always answered honestly. I would recommend this place to anyone. The service is excellent. More

Truck Recall The service department was excellent. I made an appointment and they had my truck in and out in a few hours. The guys there are friendly, courteous a The service department was excellent. I made an appointment and they had my truck in and out in a few hours. The guys there are friendly, courteous and knowledgeable. More

Great service My opinion of a great service experience is getting in and out without any hassle They accomplished that very well. Great communication and they did My opinion of a great service experience is getting in and out without any hassle They accomplished that very well. Great communication and they did what was promised in the time given they went the extra mile to make me comfortable while waiting and the shuttle drivers were very accommodating More

Excellent Steve Zion is always great. Third vehicle we have purchased from him. Mark in Finance made things go smoothly. as well. We will be back Steve Zion is always great. Third vehicle we have purchased from him. Mark in Finance made things go smoothly. as well. We will be back More

Gene Messer Service Excellent customer service from service advisor Anthon Rodriquez; service was conducted in speedy and proper fashion to meet customer satisfaction. I Excellent customer service from service advisor Anthon Rodriquez; service was conducted in speedy and proper fashion to meet customer satisfaction. I would recommend Gen Messe Ford service and service sdvisor More

Great prices, customer service, very fast work Very pleased with the all around service at gene Messer ford. Was impressed with the fast paced work as well as the awesome customer service I had en Very pleased with the all around service at gene Messer ford. Was impressed with the fast paced work as well as the awesome customer service I had encountered. The prices were great as well. More

Service-Headlight Dealership personnel were very helpful and I am grateful for their efforts. However, $1,650 to replace a headlight is preposterous and downright offen Dealership personnel were very helpful and I am grateful for their efforts. However, $1,650 to replace a headlight is preposterous and downright offensive. My complaint is more focused on Ford gouging than Gene Messer. So much for Henry Ford making cars for the average American. More

Better than the competition It was not a lot of back and forth negotiating with Sales and sales Manager. Other dealership did not seem to want to trade or work with me. It was not a lot of back and forth negotiating with Sales and sales Manager. Other dealership did not seem to want to trade or work with me. More