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Gene Messer Ford of Lubbock
Lubbock, TX
1,329 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 1,329 reviews
March 23, 2021
Horrible... brought my car in there January 30 2021. Got it out March 19 5:30pm. I kept getting text from them stating that it would be ready each Friday.. no one called I had to follow up. Had to call my it out March 19 5:30pm. I kept getting text from them stating that it would be ready each Friday.. no one called I had to follow up. Had to call my insurance company to get my car from the Ford body shop. I have a Toyota Camry. Went I picked it up the bumper was a different on than what I had ... no one told me. ... very bad customer service from GM The bill was over $6000. Car a/c did not work had a/c repaired somewhere else cost $1200. What a horrible experience. I don’t wish this on anyone. You can bet I am in touch with my insurance company to get them off my insurance preferred list. More
by Ellenjones
Employees Worked With
GM
December 31, 2020
Gene Messer Ford of Lubbock TX. does not have any concerns about follow up customer service. I called to get a price check on a service and service rep. said they would have to call me back with the concerns about follow up customer service. I called to get a price check on a service and service rep. said they would have to call me back with the info., nobody could help me at that time. Two days later and no call from the dealer, so I cancelled a scheduled oil change I had for Jan. 5th. I had forgot that this was the main reason I quit doing business with them. The same kind of issues happen many months ago with their service department More
by dale.bishop
Employees Worked With
Jennifer Standerfer
December 12, 2020
Outstanding customer service from Mike, can’t recommend him enough! He was extremely helpful in my search for a new 2020 Raptor. Truly cares about his customers, is not pushy, and tells you how it is...wis him enough! He was extremely helpful in my search for a new 2020 Raptor. Truly cares about his customers, is not pushy, and tells you how it is...wish more dealers would follow his example! More
by JFirbs
Employees Worked With
Mike Amador
September 29, 2020
There Finance department new glasses I bought truck with gap insurance two weeks later bank would not cover loan amount some one there or really stupd and blind do not buy there gap insurance two weeks later bank would not cover loan amount some one there or really stupd and blind do not buy there More
by Stevenking
Employees Worked With
All
August 05, 2020
Great customer service Would recommend Michael in Pre-Owned Sales! Hes quick and always answers his phone! michael never missed a beat during the transaction. Thank you agai Would recommend Michael in Pre-Owned Sales! Hes quick and always answers his phone! michael never missed a beat during the transaction. Thank you again and I love my new Corvette. More
by TheJay
Employees Worked With
Michael
January 30, 2020
I had my car towed to the body shop and when I went to check on it, I noticed that there was a cat living in it. I notified the shop employees and they reassured me that they would seal up the windows so check on it, I noticed that there was a cat living in it. I notified the shop employees and they reassured me that they would seal up the windows so it wouldn't happen again. My car turned out to be totalled, so when I returned to remove my personal belongings I opened the trunk and pieces of the car were laying on top of my personal belongings, I had some new clothes and important paperwork that were ruined. I called to talk to the GM and I was told that I had to speak to the body shop manager first, I again asked to talk to the GM and I was told that he would call me back. He never returned my call, but the body shop Manager called me and asked me "So what do you want me to do about it " I would not recommend this place. More
by ivalles
Employees Worked With
Don't know names
March 04, 2019
Horrible Customer Service My truck has been in their shop for 35 days so far and no one will return my request for an update or completion date. My truck has been in their shop for 35 days so far and no one will return my request for an update or completion date. More
by Lost Customer
Employees Worked With
Jimmy Stallings, Duane Chapman, Shane Rogers
February 25, 2019
Horrible Very disappointed. My truck was in service for nine days, before they looked at it. I had to go to the dealership to get an update on the status of Very disappointed. My truck was in service for nine days, before they looked at it. I had to go to the dealership to get an update on the status of the truck as they would not return my phone calls. My truck has the Ford death wobble, which was not fixed and is currently back at the dealership for another attempt at fixing the problem. This is actually the third time now that my truck has been in the shop over the last few months. It is difficult to watch advertising about how Gene Messer does business the right way and how tough Ford trucks are, while I am having to find a ride. Hopefully this time they will be able to put Humpty Dumpty back together again. More
by Keith Rogers
Employees Worked With
Flower
December 22, 2018
Fast Works Oil change and tire rotation with brake check The Saturday before Christmas seemed like a good time for an Oil change and brake check.. Good advice on remaining life of brake pads. I have more kno The Saturday before Christmas seemed like a good time for an Oil change and brake check.. Good advice on remaining life of brake pads. I have more knowledge and a few choices after the Holidays and Football games. Good visit with all the staff in service and the shuttle driver More
by jrdbraves
Employees Worked With
Justin Morris, A. Naranjo
