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Gene Messer Ford of Lubbock

Lubbock, TX

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Employees
Reviews
Vehicles
4.7
1,329 Reviews
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6000 19th St.

Lubbock, TX

79407

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Showing 1,329 reviews

July 02, 2023

I have visited this location on two different occasions, satisfied and impressed with the service. More

by madipl2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Daniel R
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Jul 04, 2023 -

Gene Messer Ford of Lubbock responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

July 02, 2023

Quick. Fast. Friendly!!! Love this Dealwrship!! I would recommend to everyone if you need a good place to take your Ford More

by Anon3434
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Virginia
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Jul 04, 2023 -

Gene Messer Ford of Lubbock responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! We hope to be of service to you again in the future. Best wishes, Gene Messer Ford Lubbock

July 01, 2023

The service dept was amazing and kept me informed about the status of my car. More

by Rjkesner124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane
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Jul 14, 2023 -

Gene Messer Ford of Lubbock responded

Thank you for your kind words! We are thrilled that you had a pleasant service visit!

June 30, 2023

The customer service and wait time for a vehicle service was pretty appalling. There was little to no communication for a 4 hour wait. More

by mosleyc2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
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Jul 10, 2023 -

Gene Messer Ford of Lubbock responded

Thank you for bringing this to my attention. I apologize for the service experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Mike Pugh Service Manager mpugh@GeneMesser.com

June 30, 2023

Fast and efficient service, even got a free car wash. Staff are always friendly and helpful. More

by Stephen Overton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee
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Jul 28, 2023 -

Gene Messer Ford of Lubbock responded

We're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock.

June 29, 2023

I am very satisfied with service provided to me. I especially liked the support, advice and guidance received by Virginia. She is great listener to the concerns I had about my car. She kept me info More

by Caitrod34
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Virginia
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Jul 31, 2023 -

Gene Messer Ford of Lubbock responded

Thank you for the shout-out for Virginia! Ensuring your satisfaction is Gene Messer Ford's ultimate goal and we are delighted to know that she delivered an awesome experience! Thank you for the great Five-Star review and your business. We look forward to the opportunity to assist you again in the future.

June 28, 2023

Did not receive any updates. Never return my calls. Picked up vehicle and did not receive any documents that’s recalls were done. So not if they were completed. More

by martin.perez
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Barbara Orr
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June 26, 2023

The only place I will take my vehicle for routine maintenance. Fourth vehicle I've bought here. Won't go anywhere else. If you need a vehicle, new or used, ask for Pat O'Daniel. You won't be disappo More

by raymondmunoz001
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Pat
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Jun 30, 2023 -

Gene Messer Ford of Lubbock responded

We are very happy to hear that we were able to provide you with an enjoyable service experience. We thank you for your continued business and look forward to your next visit!

June 26, 2023

Willy and Andrew were both so helpful with not only ordering my Bronco but purchasing it as well! We will not only come back but will be referring all of our friends and family!! More

by Zipporah Gutierrez
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
William and Andrew
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Jun 30, 2023 -

Gene Messer Ford of Lubbock responded

We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!

June 25, 2023

Courtesy, promptness with car dealer, Don Cox n Amanda Gonzalez at the service department is amazing More

by IGarcia
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Amanda Gonzalez
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Jun 25, 2023 -

IGarcia responded

Thank you for you professionalism and thoughtful ness. Amazing!!!

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