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Gene Messer Ford of Lubbock

Lubbock, TX

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Employees
Reviews
Vehicles
4.7
1,329 Reviews
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6000 19th St.

Lubbock, TX

79407

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Showing 1,329 reviews

July 08, 2023

This is the second vehicle we have bought from here one used and a brand new one. They have had my car for over a month,I have to not only pay my monthly bill but also pay for a rental just to get around w More

by V.vazquez2161
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Alejandro,Cody and mike
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July 08, 2023

Originally, I went in for one oil change on 1 truck. Ended up 2 oil changes and 2 trucks. I was so impressed with the service representatives and the management. They went out of their way to make me fe More

by horsley57.mh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All emps
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Aug 07, 2023 -

Gene Messer Ford of Lubbock responded

You are very welcome! And thank you for the Five Star review and for choosing Gene Messer Ford Lubbock. We were pleased to hear that we could provide you with an excellent service experience and to know our sales staff was able to meet your expectations. We look forward to serving you again.

July 07, 2023

Detail oriented and they made sure the issue I had was addressed completely. I’ll be back More

by pgarzajr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Virginia
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Jul 28, 2023 -

Gene Messer Ford of Lubbock responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

July 07, 2023

Was passing through lubbock and noticed I had a diesel leak. They really went above and beyond to get me in and out in the same day and get me back on the road. More

by Eric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
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Aug 07, 2023 -

Gene Messer Ford of Lubbock responded

Our top priority is to ensure your satisfaction, and we are pleased to hear that Gene Messer Ford Lubbock's service team went beyond your expectations and was able to get you back on the road the same day. We appreciate your business and thank you for your Five Star review!

July 05, 2023

Excellent service department, very attentive to the customer! Great service department with very competent staff. More

by Cmrussell4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Campbell
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Jul 07, 2023 -

Gene Messer Ford of Lubbock responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

July 05, 2023

Prompt good service and able to make appointments and stick to them While others can’t. More

by Ritaryland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not remember
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Jul 29, 2023 -

Gene Messer Ford of Lubbock responded

We are very happy to have provided you with such a positive experience!

July 05, 2023

Very pleasant salespeople. No pressure. Cleaned vehicle and filled tank up. Very pleasant experience thanx More

by Altima
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Salesman
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Jul 07, 2023 -

Gene Messer Ford of Lubbock responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! We can't wait to see you again, have a great day.

July 04, 2023

Well accommodating and feel welcome from the beginning up to the end of service. I like the service they have done.nice work keep going! More

by glendz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAVID, BUSH
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Jul 07, 2023 -

Gene Messer Ford of Lubbock responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

July 03, 2023

We had a great experience. The salesman, Ashley, was very knowledgeable. We would highly recommend this dealership. More

by ksc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashley Ramirez
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Jul 07, 2023 -

Gene Messer Ford of Lubbock responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! We hope to be of service to you again in the future. Best wishes, Gene Messer Ford Lubbock

July 03, 2023

Dylan and Juan were great to work with, and they made it a priority to find my perfect f150! More

by rogersn15
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dylan Hitchcock, Juan Lopez
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Jul 07, 2023 -

Gene Messer Ford of Lubbock responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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