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Gene Messer Ford of Lubbock

Lubbock, TX

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Employees
Reviews
Vehicles
4.7
1,274 Reviews
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6000 19th St.

Lubbock, TX

79407

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Showing 1,274 reviews

August 09, 2023

Great service and Shaun is an awesome advisor. Answered my questions and kept me updated with all the info I needed. More

by Greg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun
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Sep 03, 2023 -

Gene Messer Ford of Lubbock responded

Thank you for acknowledging Shaun! It is always great to hear when one of our associates is acknowledged for his professionalism. We appreciate the Five-Star review. We look forward to assisting you again.

August 08, 2023

Nick Aycock was very helpful and straight to the point with me when selecting my vehicle. He accommodated my want to finalize a deal within a couple hours instead of the usual half a day or more. I was ve More

by jcalebherrera
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Aycock
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Sep 17, 2023 -

Gene Messer Ford of Lubbock responded

Congratulations on your new vehicle! At Gene Messer Ford Lubbock, your satisfaction is our ultimate goal and we are pleased to hear that Nick was able to provide you with an exceptional sales experience! We look forward to the opportunity to assist you again in the future.

August 08, 2023

This dealership was clean and organized. The employees were helpful. Our sales man was courteous and very well spoken. Great experience. More

by JoseMorales
Finance Experience
Recommend Dealer
Yes
Employees Worked With
J.T. Montoya
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Aug 12, 2023 -

Gene Messer Ford of Lubbock responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

August 06, 2023

It is a place of business. A place of professionalism and friendliness. Thank you for all you did More

by Anon3434
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Gonzales
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Aug 26, 2023 -

Gene Messer Ford of Lubbock responded

Thank you for the kind words! We are excited to hear that we were able to provide you with a great experience!

August 05, 2023

First time using this dealership. Was happy with service will consider using them in the future More

by grrryetchison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
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Aug 14, 2023 -

Gene Messer Ford of Lubbock responded

Thank you for being our customer, we appreciate your kind words!

August 05, 2023

Excellent service. My advisor Barbara Orr was absolutely amazing. Would highly recommend her and Gene Messer Ford. More

by drcentro53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara Orr, Mark Reble
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August 04, 2023

Virginia helped me and she was wonderful to deal with and very nice. Service was good. More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Virginia
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Aug 26, 2023 -

Gene Messer Ford of Lubbock responded

Thank you for acknowledging Virginia! It is always great to hear when one of our associates is acknowledged for their professionalism. We appreciate the Five Star review. We look forward to the pleasure of assisting you again!

August 02, 2023

Glen was awesome and efficient in helping with our car checkup! We also appreciated how helpful he was in getting us transportation to another place we needed to visit while our car was being serviced! More

by SylindaH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn
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Aug 07, 2023 -

Gene Messer Ford of Lubbock responded

We're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock.

August 02, 2023

Cody did an excellent job taking care of our needs. He was very helpful. Next time we come to the dealership we will ask him to help us. More

by mikeshinn71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody
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Aug 07, 2023 -

Gene Messer Ford of Lubbock responded

We're happy to hear you had such a positive experience with our team!

July 30, 2023

Virginia did her best to make sure that I understood what I needed to have done but my salesman didn’t help me. More

by bdcarmansr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Virginia
Report | Print
Sep 06, 2023 -

Gene Messer Ford of Lubbock responded

Thank you for taking the time to leave us a review! We look forward to your business with us again!

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