Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
1,274 Reviews
Contact Dealership
View Awards

6000 19th St.

Lubbock, TX

79407

Directions

By Type

Showing 1,274 reviews

August 18, 2023

Gene Messer Ford of Lubbock serviced my car quickly and resolved all my issues. Barbara was extremely helpful and kept me updated throughout the process! More

by triciawilkie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara Orr
Report | Print
Sep 06, 2023 -

Gene Messer Ford of Lubbock responded

Thank you for choosing Gene Messer Ford Lubbock! It was our pleasure to take care of your automotive needs. We want to thank you for acknowledging Barbara and her dedication to providing you with an excellent service experience. We appreciate your business and the Five-Star review!

August 18, 2023

Service department completed in a few hours. They kept me informed of what was checked and done. More

by Reg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane was great. Barbara is also excellent to work with.
Report | Print
Aug 26, 2023 -

Gene Messer Ford of Lubbock responded

We are excited to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

August 17, 2023

Had an appointment and over an hour early and they were able to take the car early, great advisor and work. More

by Martin H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Advisor
Report | Print
Sep 03, 2023 -

Gene Messer Ford of Lubbock responded

We were pleased to hear that we could accommodate you early and provide a quick and efficient service. It was a pleasure to assist you and we appreciate your business. Thank you for the Five Stars!!

August 16, 2023

Gene messer ford promised me a credit and 3 yrs later I was able to use it. Their word is as good as gold as far as I’m concerned. They did a great job More

by Rodriquezm68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Rodgers service advisor
Report | Print
Aug 18, 2023 -

Gene Messer Ford of Lubbock responded

We're so happy we were able to help you out!

August 16, 2023

The visit was pleasant until I paid in full for my vehicle and then waited about two and a half to three hours to collect my recently purchased used vehicle. The service department told me, at one po More

by Highly frustrated
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Nunya
Report | Print
August 16, 2023

Very professional. The staff worked very hard to make the sale easy and got me what I wanted with my purchase. More

by williamatzbach
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve
Report | Print
Aug 18, 2023 -

Gene Messer Ford of Lubbock responded

We're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock.

August 13, 2023

Tire repair and maintenance and a recall on back up camera but it wasn’t in yet. More

by joeandandrea25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BARBARA
Report | Print
Aug 16, 2023 -

Gene Messer Ford of Lubbock responded

Thank you for taking the time to leave us Five Stars!! We look forward to the pleasure of your business again!

August 13, 2023

Great customer service. Great on time service. Great comunacation. Will recommend to any one looking for a good dealership. More

by onealraymond21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbra
Report | Print
Sep 01, 2023 -

Gene Messer Ford of Lubbock responded

We are excited that we provided you with an exceptional service experience! We appreciate your business! We look forward to the opportunity to assist you in the future

August 12, 2023

I have done business with this dealership for many years and have always been satisfied with the service! More

by Bretwilliamgarrison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glen, Bill, Mark, Amanda
Report | Print
Aug 31, 2023 -

Gene Messer Ford of Lubbock responded

Gene Messer Ford Lubbock appreciates your kind words! We are grateful for your patronage. We look forward to having the pleasure of serving you again!

August 11, 2023

Virginia is very helpful and professional. She took very good care of what I needed More

by jaybillandrews
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Virginia
Report | Print
Aug 25, 2023 -

Gene Messer Ford of Lubbock responded

Thank you for your kind words for our staff! We are very happy to hear that we were able to provide you with an enjoyable experience!

1
...
110
111
112
...
128