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Gene Messer Ford of Lubbock

Lubbock, TX

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Employees
Reviews
Vehicles
4.7
1,273 Reviews
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6000 19th St.

Lubbock, TX

79407

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Showing 1,274 reviews

November 20, 2023

Work was excellent and on time. Employees were outstanding in performance and attitude. Totally satisfied. More

by jbbutlerz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Redskins Fan
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Nov 22, 2023 -

Gene Messer Ford of Lubbock responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 19, 2023

Billi was an excellent service advisor and got me all set up before I could even get out of the car. Awesome. More

by txdefuzer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billi, Cayden
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Nov 21, 2023 -

Gene Messer Ford of Lubbock responded

It's fantastic to hear that you had a great experience and that Billi provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 13, 2023

Great service. I’ve bought several vehicles at Gene Messer Ford and have been very satisfied. More

by tomgaither1954
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Russ was my service advisor
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Nov 15, 2023 -

Gene Messer Ford of Lubbock responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 10, 2023

They took care of my truck and showed that they actually cared about it. I like how I received a video of the inspection and the service department was friendly. More

by Mike Tejeda
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rex, Abraham (I think that’s his name)
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Nov 11, 2023 -

Gene Messer Ford of Lubbock responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

November 09, 2023

Fast, easy and pleasant transaction with Juan Lopez will keep coming back for future purchases. More

by jdarlin02
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Lopez
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Nov 10, 2023 -

Gene Messer Ford of Lubbock responded

Thank you for your kind words for our staff, we appreciate it!

November 07, 2023

Amanda was very friendly and kept me well informed on the progress of the work being done on my truck More

by BFuqua
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Amanda
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Nov 08, 2023 -

Gene Messer Ford of Lubbock responded

It's fantastic to hear that you had a great experience and that Amanda provided friendly assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 05, 2023

Great service- they did a good job Thank you Barbara and gene messer ford on saturday More

by Dean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara - service mgr
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Nov 07, 2023 -

Gene Messer Ford of Lubbock responded

It's fantastic to hear that you had a great experience and that Barbara provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 01, 2023

Our truck was suppose to take a max of 3 days to be looked at, we would get it back while parts were being ordered, then get a rental while truck was being fixed. 3 weeks later the truck finally got fi More

by Lauren.a.burkhead
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Barbara
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October 25, 2023

Left car for repair & recalls, quoted 10+ days to fix(which is ridiculous in it self) (car still under warranty) then servicer took over $120 cash out of daughters wallet that was hidden under seat. More

by Jennifer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
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October 24, 2023

Great service. I was very pleased with the promptness and especially the friendliness of everyone I dealt with. More

by jbtadder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Oct 25, 2023 -

Gene Messer Ford of Lubbock responded

It's wonderful to hear that you received great service and were pleased with the promptness and friendliness of everyone you interacted with. Friendly and efficient service can greatly enhance the overall customer experience. Your satisfaction and positive feedback are valuable!

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