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Gene Messer Ford of Lubbock

Lubbock, TX

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Employees
Reviews
Vehicles
4.7
1,273 Reviews
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6000 19th St.

Lubbock, TX

79407

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Showing 1,273 reviews

January 17, 2024

Thomas Gonzales was very friendly and helpful with us we highly recommend him for your needs More

by royskim05
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thomas Gonzales
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Jan 19, 2024 -

Gene Messer Ford of Lubbock responded

Congratulations on your new vehicle! We are thrilled that Thomas provided you with a friendly and helpful sales experience. Our ultimate goal is your satisfaction! We are excited to help you in the future.

January 17, 2024

Barbra and the Lincoln team did a great job of taking care of me :) thank you! More

by kalli.d.moore
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbra Orr
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Jan 19, 2024 -

Gene Messer Ford of Lubbock responded

It's fantastic to hear that you had a great experience and that Barbara and Lincoln provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 13, 2024

Good job. Good guys. Taken care of by all the people. Good job by all. More

by Stan
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh
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Jan 17, 2024 -

Gene Messer Ford of Lubbock responded

We are thrilled to hear that you had a good experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 13, 2024

Having trouble communicating with sales or manager when I call. Needing my check. Been a week More

by lindamhicks47
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Alejandro
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Jan 17, 2024 -

Gene Messer Ford of Lubbock responded

Thank you for being patient while we finalized your deal. Danilo DeLeon General Manager ddeleon@genemesser.com

January 13, 2024

I took my vehicle in for service and was notified I needed rear tires.Was given a quote for the tires currently on my vehicle. When I went to pick it up, before I drove away I noticed they were not the More

by MC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/a
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Apr 06, 2024 -

Gene Messer Ford of Lubbock responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Aug 09, 2024 -

Gene Messer Ford of Lubbock responded

My apology for this delayed response, but I appreciate you taking the time to inform me about your sales experience. I deeply regret any inconvenience you may have encountered, and I would like to make amends to regain your trust as a valued client for any future services. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to the opportunity to understand more about what took place during your experience. Buck Barton General Manager bbarton@genemesser.com

January 12, 2024

Great service. Tom Madewell checked me in and kept me informed as the service department worked on my vehicle. I was sent a repair quote to authorize the work bef More

by Bj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Madewell
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Jan 13, 2024 -

Gene Messer Ford of Lubbock responded

It's fantastic to hear that you had a great experience and that Tom provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 11, 2024

I was looking for a specific vehicle. The minute they had one in their hands they called me. I was in and out in a few hours with a vehicle I dearly wanted and was hard to find. These guy More

by Phxbrjbr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alejandro
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Jan 13, 2024 -

Gene Messer Ford of Lubbock responded

Congratulations on your new vehicle! We are thrilled that Alejandro provided you with a great sales experience. Our ultimate goal is your satisfaction! We are excited to help you in the future.

January 11, 2024

Dylan was awesome and worked to make sure the truck and deal worked out perfect. Go see him for your next vehicle. More

by pnkilcrease
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dylan
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Jan 12, 2024 -

Gene Messer Ford of Lubbock responded

Congratulations on your new vehicle! We are thrilled that Dylan provided you with an awesome sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

January 11, 2024

Excellent service. .people are great...would not consider any other place..been going there 5 years..they get better More

by garrettcattle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
150538 derek lambrigh
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Jan 12, 2024 -

Gene Messer Ford of Lubbock responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 10, 2024

I’ve been having my Lincoln serviced here for over nine years and am pleased with their service and courtesy. Very professional. More

by Joe Dominey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Norris
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Jan 12, 2024 -

Gene Messer Ford of Lubbock responded

We are thrilled to hear that you had a courteous experience! Our ultimate goal is your satisfaction! We appreciate your business and loyalty. We are excited to help you in the future.

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