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Gene Messer Ford of Lubbock

Lubbock, TX

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Employees
Reviews
Vehicles
4.7
1,273 Reviews
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6000 19th St.

Lubbock, TX

79407

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Showing 1,273 reviews

January 29, 2024

Michael was great updating us on our service journey with our Navigator L, prompt and got our car back quick. Thanks More

by Bryant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
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Jan 31, 2024 -

Gene Messer Ford of Lubbock responded

We're delighted to hear that Michael provided you with excellent service and kept you updated throughout your service experience with your Navigator L. Thank you for choosing us, and we appreciate your positive comments!

January 26, 2024

Ever since we bought our Lincoln Aviator from Gene Messer Ford Lincoln, we’ve had a great experience from our salesman, Robert Martin, to the service department! More

by lrbrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Norris
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Jan 30, 2024 -

Gene Messer Ford of Lubbock responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

January 24, 2024

Excellent customer service. Too me right in a had my vehicle out in a timely manner and very reasonably priced More

by Rustylackey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Michael Glenn
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Jan 26, 2024 -

Gene Messer Ford of Lubbock responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 23, 2024

Always great service, as expected. The service advisor kept me up-to-date through the recalls and repairs. More

by dwhandley1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CADYN CAMPBELL
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Jan 25, 2024 -

Gene Messer Ford of Lubbock responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 23, 2024

Great service, really helpful and quick service mixing times when it comes to finding vehicles. More

by Troy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aryan and Derek
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Jan 25, 2024 -

Gene Messer Ford of Lubbock responded

We're glad to hear about your great service experience! It's wonderful that our team was really helpful and provided quick service, especially when it comes to finding vehicles. We appreciate your positive comments and look forward to serving you again!

January 22, 2024

Great customer service, they always communicate with me about my vehicle. And they're usually pretty busy when they have this special price on oil change. But they usually get my car in and out. More

by lindasolorzano19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember his name but he gets 5 stars for great customer service.
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Jan 23, 2024 -

Gene Messer Ford of Lubbock responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

January 22, 2024

Very polite and very professional, my vehicle was in and out in no time, will certainly be back More

by Santi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Norris
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Jan 23, 2024 -

Gene Messer Ford of Lubbock responded

Thank you for the kind words Santi! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 21, 2024

Good fast service. Helpful and nice service employees. Would recommend to other people and will keep going. More

by Giovonni04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
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Jan 23, 2024 -

Gene Messer Ford of Lubbock responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 18, 2024

Was pleased with the customer service and Josh, the sales person who helped me out More

by noell1120
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh
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Jan 23, 2024 -

Gene Messer Ford of Lubbock responded

Congratulations on your new vehicle! We are thrilled that Josh provided you with a pleasing sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

January 17, 2024

The dealership took my ford f-150 in late in the day and turned around my oil change in a little over an hour. The facility was neat and clean. Very nice folks. More

by Jcsevy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All were cordial
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Jan 21, 2024 -

Gene Messer Ford of Lubbock responded

We're pleased to hear that our dealership took care of your Ford F-150 with a prompt oil change, even late in the day. It's great that you found the facility neat and clean, and the staff to be very nice. Thank you for choosing us, and we look forward to serving you again! Safe travels!

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