Gateway Kia of North Brunswick

Lost a new customer after only 3 Months! Purchased a 2017 Kia Sportage SX in Black Cherry 3 months ago. Took delivery in the dark around 9pm. Pointed out scratches all over vehicle and spider Purchased a 2017 Kia Sportage SX in Black Cherry 3 months ago. Took delivery in the dark around 9pm. Pointed out scratches all over vehicle and spidering in paint (as if it was ran through car washes). Salesman did not have much to say except come back one day and have service take a look. I came back weeks later and salesman no longer was working there. Bob, the GM basically passed me off. Another new salesperson came out to look at it and noticed the scratches all over. The service manager, I believe said "Well it is a black car". I contacted Kia Consumer Affairs, they contacted Bob at dealership and he basically had a very defensive stance on the whole thing when he called me the next day. They are not for the customer. They are for themselves! I even sent pictures to Kia. Bob basically said and I quote: " Well if the paint looks that bad, then we will simply deny having anything to do with it. So basically, they are blaming me! I have never taken the car through a car wash. I have own black cars in the past and have never had so many paint issues. BUYER BEWARE! They lost a great new customer and a spokesperson for Kia.......I am a National Sales Manager for my company and if I treated a new Kia customer, or any customer this way, they would simply replace me. Done and Done. More

A Happy Daughter makes for Happy Parents We just finished leasing our fifth car from Gateway Kia. Florel is a wonderful salesman and we have entrusted him with finding the right cars for our We just finished leasing our fifth car from Gateway Kia. Florel is a wonderful salesman and we have entrusted him with finding the right cars for our daughters, and other family members. He is pleasant, knowledgeable and extremely patient with a young twenty year old trying to make up her mind. It is reassuring to have someone you can trust when leasing or purchasing a car. Thank you Florel for always making our car buying experience a pleasure and letting our daughter drive out of the dealership with a beautiful, safe new car and especially a smile. More

Straightforward They are straightforward and will work with you to get best deal. They have a very large inventory of cars to choose from. The process from start to f They are straightforward and will work with you to get best deal. They have a very large inventory of cars to choose from. The process from start to finish was simple and no pressure. More

Worked within my budget!!!! I bought my first Kia from this dealership and now my second. It will most certainly not be my last. Both Michael in sales and Garrit in finance wor I bought my first Kia from this dealership and now my second. It will most certainly not be my last. Both Michael in sales and Garrit in finance worked within my budget to get me a great car! They treated my with respect and got me a great deal! I love my new Kia Soul and was glad I got the color I wanted! Class act at this dealership!!! I am a satisfied customer More

First Kia I had to lease a 7 passenger vehicle and after doing my homework, Kia was the best bang for my buck. I went to another Kia dealer and was not happy w I had to lease a 7 passenger vehicle and after doing my homework, Kia was the best bang for my buck. I went to another Kia dealer and was not happy with their knowledge or sales manager's attitude. I was referred to Gateway by a co-worker and had a great experience. I worked with Mark and Garrett, they were very friendly, professional and knowledgeable. Garret worked with me to get me into the vehicle I needed at good price. More

second car from this dealership Ben Slade was a nice sales person to deal with. He was knowledgeable and showed my son everything in the cars he test drove. Downside, took too long f Ben Slade was a nice sales person to deal with. He was knowledgeable and showed my son everything in the cars he test drove. Downside, took too long for the paperwork to be done. Sat there for HOURS. More

very nice ,helpful,got me in the car i wanted It is the third vehicle ive bought from them and they gave me the same wonderful service thats why i keep coming back to them It is the third vehicle ive bought from them and they gave me the same wonderful service thats why i keep coming back to them More

Great dealership to work with..mike f was especially helpful with getting out of my old lease with over mileage and into a new one dealership to work with..mike f was especially helpful with getting out of my old lease with over mileage and into a new one More

Nice group to deal with This was the second Kia dealership I visited. The first was Freehold Kia and my salesman was totally unknowledgeable about the car I was interested i This was the second Kia dealership I visited. The first was Freehold Kia and my salesman was totally unknowledgeable about the car I was interested in leasing. I walked into Gateway and was warmly greeted by Ben Slade, a sales associate, who then introduced me to the Gerritt the General Sales manager. Ben was a delight to deal with. He was able to answer all of my questions and was totally knowledgeable about the car. After finalizing the deal, Ben reminded me that he was there to continue answering any of my questions. This was most reassuring. More

Great Experience I had a wonderful experience when my Husband and I stepped foot into the dealer. We greeted by Kenny. Who listen to what we wanted, and that my Husban I had a wonderful experience when my Husband and I stepped foot into the dealer. We greeted by Kenny. Who listen to what we wanted, and that my Husband was time was short, because he had to leave for work. Everyone made sure that we were well taken care of. I would most differently be returning. More